Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaron Leclerc

Streetsboro,United States

Summary

Experienced management professional with 10+ years of customer service experience. Recognized for strong drive and exceptional work ethic. Skilled communicator, adaptable in various situations, with analytical thinking abilities. Seeking to utilize expertise in sales, customer relations, and team leadership to make a valuable contribution to a dynamic organization.

Overview

8
8
years of professional experience

Work History

Phone Interviewer

American Directions Group
04.2024 - Current
  • Achieved accurate data collection through meticulous note-taking during phone interviews while adhering to strict guidelines set forth by clients or researchers.
  • Gathered valuable market research data by conducting telephone surveys and questionnaires with diverse demographics.
  • Exceeded performance metrics consistently by effectively engaging respondents in conversations while adhering to time constraints.
  • Improved response rates by tailoring interview approaches based on respondent''s background and communication style.

Driver

Lyft/Uber Driver
01.2022 - Current
  • Maintained clean and well-serviced vehicle
  • Ensured excellent customer service and satisfaction
  • Followed all traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.

Property Manager

Storage Rentals of America
05.2021 - 01.2022
  • Oversaw day-to-day operations, including leasing, rent collection, and maintenance
  • Maintained high occupancy rates through effective customer service and retention
  • Managed vendor relationships and negotiated contracts for property maintenance
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Prepared and analyzed financial reports to track property performance
  • Collaborated with regional and corporate teams to achieve company goals

Shift Lead

Chipotle
01.2020 - 05.2021
  • Completed store opening and closing procedures.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Provided customers with top-tier service, resolving any issues with their experience efficiently and quickly to ensure every customer wanted to return

Assistant General Manager

Sonic Drive-In
08.2019 - 01.2020
  • Oversaw inventory management and ordering, optimizing stock levels and minimizing wastage
  • Motivated, trained, and disciplined employees to maximize performance.
  • Handled cash accurately and prepared deposits.
  • Ensured compliance with health and safety regulations and maintained clean and hygienic environment

Shop Manager

Puddles Pet Wash
06.2018 - 04.2019

Maintained clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.

  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets

Shift Leader/ Delivery Driver

Pita Pit
10.2016 - 02.2017
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
  • Trained new employees and delegated daily tasks and responsibilities.

Education

Small Business Management -

Cuyahoga Community College
Cleveland, OH

Skills

  • Team Leading
  • Customer Service
  • Conflict Resolution
  • Follow-up skills
  • Cross-cultural sensitivity
  • Assertiveness

Timeline

Phone Interviewer

American Directions Group
04.2024 - Current

Driver

Lyft/Uber Driver
01.2022 - Current

Property Manager

Storage Rentals of America
05.2021 - 01.2022

Shift Lead

Chipotle
01.2020 - 05.2021

Assistant General Manager

Sonic Drive-In
08.2019 - 01.2020

Shop Manager

Puddles Pet Wash
06.2018 - 04.2019

Shift Leader/ Delivery Driver

Pita Pit
10.2016 - 02.2017

Small Business Management -

Cuyahoga Community College
Aaron Leclerc