Aaron Lee
Quincy,MA
Summary
Proactive healthcare with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
Overview
20
20
years of professional experience
Work History
Front Desk Associate
Beth Israel Deaconess Medical Center
Boston, MA
06.2021 - 07.2022
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Patient Experience Representative
Boston Children's Hospital
Boston, MA
11.2021 - 02.2022
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assembled admissions pages and added new pages to patients' charts.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Organized patient records and database to facilitate information storage and retrieval.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
sales associate
The North Face Inc.
Braintree, MA
03.2021 - 06.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated customers on promotions to enhance sales.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Processed product returns and assisted customers with other selections.
- Maintained records related to sales, returns and inventory availability.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Completed orders and organized product deliveries to meet customer timetables.
Oakley
Key Holder
Boston, MA
06.2012 - 03.2021
- Performed inventory of incoming merchandise.
- Restocked and rearranged merchandise on sales floor in order to maintain organization and appearance of sales floor.
- Served as fitting room attendant and helped customers choose clothing and provide additional items.
- Assisted managers with visual merchandising and store renovation.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Worked with customers to understand needs and provide excellent service.
- Used coordination and planning skills to achieve results according to schedule.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Exceeded goals through effective task prioritization and great work ethic.
- Carried out day-day-day duties accurately and efficiently.
- Received and processed stock into inventory management system.
- Coordinated paperwork and inspections required for each type of building to keep workflows running smoothly and to avoid backlog.
- Worked closely with owners throughout process to keep projects in line with individual visions.
Sales Associate
Barbour Inc
Boston, MA
11.2015 - 03.2020
- Assist with writing, mailing, and sending letters and emails to thank customers for their business and inform them of upcoming promotions.
- Process incoming shipments while maintaining a clean and organized stock room.
- Ensure that sales floor is appropriately stocked.
- Provide excellent customer service when processing phone orders to ensure accuracy and timeliness of orders.
- Notify previous customers of incoming stock requests.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Completed orders through phone order system and organized product deliveries to meet customer timetables.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained customer satisfaction while handling product returns quickly and professionally.
Lululemon
Inventory
Boston, Chestnut Hill, MA
09.2018 - 01.2019
- Manage clean, organized stockroom and sales floor.
- Assisting store manager, and assistant manager with daily tasks such, as open/close registers, counting safe, and register money.
- Performance inventory for update date merchandise flow.
- Meeting daily sales goal quota for monthly bonuses.
- Helping customers finding the proper product for their functional needs, Working closely with the store inventory lead to prepare for latest merchandise drops.
- Maintaining a clean and organized stock room.
- Educating guests about fit and functions about the product store at
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
brand ambassador
REBBL
Boston, MA
01.2017 - 11.2018
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Set up and broke down promotional booths and tents, talked to potential customers and vendors for successful promotional events.
- Analyzed consumer usage patterns to identify trends and target key demographics.
- Snapped professional quality photographs to use on social media channels for promotional campaigns.
- Communicated product value, quality and style to educate and entice potential customers.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Wrote media alerts and developed social media campaigns to promote product line.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
Administrative assistant/Voluntary Worker
Make A Wish
Boston, MA
03.2011 - 12.2013
- Created Wish Kids trip calendars.
- Organized donations by categorizing them by year.
- Made sure Wish Children's profiles were organized and neatly filed.
- Administrative assistant duties.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Helped with office tasks including taking messages, scanning documents and answering phone inquiries.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Completed bookkeeping and accounting duties by managing invoices and expense tracking.
- Maintained clean, neat and operational facilities to serve all program needs.
Education
High School Diploma -
North Quincy High School
Quincy, MA06.2011
Skills
- Schedule Coordination
- Team Leadership
- Order Fulfillment
- POS systems expert
- Receiving support
- Retail store support
- Professional telephone demeanor
- Creative problem solving
- Multi-line phone talent
- Administrative support
- Money handling abilities
- Key holder experience
- Stocking and replenishing
- Bilingual [cantonese]
- Call Answering and Routing
- Telephone Etiquette
- Front Desk Operations
- Computer Proficiency
- Data Entry and Database Software
Timeline
Patient Experience Representative
Boston Children's Hospital
11.2021 - 02.2022
Front Desk Associate
Beth Israel Deaconess Medical Center
06.2021 - 07.2022
sales associate
The North Face Inc.
03.2021 - 06.2021
Lululemon
Inventory
09.2018 - 01.2019
brand ambassador
REBBL
01.2017 - 11.2018
Sales Associate
Barbour Inc
11.2015 - 03.2020
Oakley
Key Holder
06.2012 - 03.2021
Administrative assistant/Voluntary Worker
Make A Wish
03.2011 - 12.2013
High School Diploma -
North Quincy High School
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