Aaron Leigh
Chicago,IL
Summary
Vigilant security professional experienced in working independently to uphold tight security for a number DCFS facilities. Proficient in detecting and investigating violations, working with law enforcement agencies and rendering aid to distressed individuals. Consistently reduced vandalism and theft incidents on company property. Demonstrated skill in conducting checks of personnel, visitors, shipments, belongings and vehicles. Vigilant and level-headed with excellent situational awareness.
Overview
4
4
years of professional experience
Work History
Armed Security Guard
AASI Security
04.2022 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
- Completed full building and grounds patrols to spot and investigate concerns.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Circulated among visitors, patrons and employees to preserve order and enforce public safety.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
- Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
Cargo Ramp Agent
Swissport
04.2021 - 04.2022
- Deiced aircraft before takeoff for safety during inclement weather.
- Secured and transferred vehicles and machinery from aircraft to collection areas safely using tugs, mobile fuel tanks, and cargo lift equipment.
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Checked cargo and baggage for security to meet TSA regulations.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Assembled pallets and crates for secure transportation of materials.
- Managed warehouse operations and verified proper shipment procedures.
Sales Manager
Luxe VVS Jewelers / Jeweler
09.2020 - 09.2021
- Answer approximately 100 incoming calls daily utilizing courteous and professional manner to collect information and identify customer needs
- Obtain marketing and sales experience through advertising promotions, explaining company policies and process, closing sales, and selling based on clients needs
- Explaining to potential clients the difference between materials used for their jewelry set
- Utilized creativity to develop custom designs for clients' jewelry
- Providing feedback to the owner in regards to which audience to target when advertising to increase sales numbers
- Apply problem-solving techniques to resolve customer inquiries and disputes, and utilize appropriate channels to report when needed
- Contact clients to ensure timely payments are being made as well as giving weekly updates pertaining to their jewelry set
- Obtaining information from clients to provide invoices for every transaction that is made via email
- Update spreadsheet daily to ensure all information, updates, and payments are up to date and is made on timely basis to ensure process goes smoothly and effectively to promote an easygoing experience for all clients
- Obtain referrals from new/existing customers.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Handled customer relations issues, enabling quick resolution, and client satisfaction
Life Insurance Producer
American Income Life
01.2020 - 09.2020
- Ensure compliance to all state protection guidelines and give proficient interface with every customer and help to give ideal degree of client administrations
- Based on my knowledge of the various products American Income Life had to offer, I presented to prospects via Zoom, I used a variety of different methodologies and/or selling tactics to encourage deals for the customers based on their needs
- Help to create methodologies to increment forthcoming bases for all customers and keep up information on every single new business
- Create and maintain relationships with every new customer and encourage increment in deals for existing customers
- Obtained referrals from new/existing business
- Screen and resolve all customer issues and deal with all cases effectively
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
Customer Experience Representative
Beacon Hill Staffing
05.2019 - 01.2020
- Answer approximately 100+ incoming calls daily utilizing courteous and professional manner to collect information and identify customer needs
- Maintain and build relationships with customers to better understand their needs and promote long-term business
- Fulfilling requests and answering questions for internal and external customers to ensure excellent customer satisfaction
- Utilize Data entry for each individual client and ensure all information is up to date
- Electronic filing and retrieval of documents
- Managing customer portfolios to provide easy access way of ordering items and experience seamless transaction
- Research and analysis of documents pertaining to customer complaints to address and solve any problems that might've around during their experience
- Navigate quickly between multiple databases and accurately.
- Cooperated closely with other departments to support achievement of customer experience outcomes
- Investigated customer complaints and escalated issues to address critical requests
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities
Education
High School Diploma -
Dekalb Jr.-Sr. High School
DeKalb, ILSkills
- Strong communication skills
- Detail-oriented
- Federal and State Regulation Compliance
- Visitor Tracking
- Corrective Actions
- Weapons Protection
- Public Safety
- Time Management
- Adaptability
- Fast-Thinker/Learner
Timeline
Armed Security Guard
AASI Security
04.2022 - Current
Cargo Ramp Agent
Swissport
04.2021 - 04.2022
Sales Manager
Luxe VVS Jewelers / Jeweler
09.2020 - 09.2021
Life Insurance Producer
American Income Life
01.2020 - 09.2020
Customer Experience Representative
Beacon Hill Staffing
05.2019 - 01.2020
High School Diploma -
Dekalb Jr.-Sr. High School
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