Aaron Lewis
Hermon
Summary
Experienced worker bringing outstanding performance working independently or with others to ensure work & project completion. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Incredibly adaptive, able to learn new skills exceptionally quick.
Overview
8
8
years of professional experience
Work History
Night Auditor/Front Desk Agent
Vacationland Inn & Suites
07.2024 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
Remittance Representative
Athenahealth
11.2023 - 06.2024
- Processed incoming mail from clients, preparing correspondence for electronic submission/upload.
- Took on a mentor role, ensuring new hires were trained in the proper procedure, as well as meeting the processing standards within the allotted training period of nine weeks.
- Consistently meet production throughput and quality metrics on a monthly basis.
Customer Service Support Specialist
BAFS, Inc.
07.2023 - 11.2023
- Improved first-call resolution rates by actively listening to customer concerns and offering appropriate solutions.
- Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries.
- Collaborated with team members to ensure consistent quality in customer interactions.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Received inventory requests from all Meals on Wheels Clients, ensuring accuracy and preparing spreadsheets to ensure the kitchen team is informed on time to begin production.
- Led several self-motivated projects, to improve office efficiency for multiple department's benefit.
Crew Member
Dunkin
04.2023 - 07.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
Team Member
Circle K
02.2023 - 03.2023
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Assisted customers in selecting merchandise best suited to needs.
- Contributed to team success by completing jobs quickly and accurately.
- Operated the store solo on multiple occasions, ensuring each facet of the store was up to speed.
Financial Services Operations Processor
SS&C Technologies
05.2022 - 02.2023
- Added, modified and purged file entries.
- Processed and scanned files into electronic databases.
- Composed correspondence to internal and external parties as requested.
- Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
- Established new accounts for clients to exact requested specifications, as well as making requested changes to any existing clients.
- Make outbound calls to clients on a daily basis to ensure information received is accurate, as well as obtaining any missing information required.
Remittance Representative
Athenahealth
06.2016 - 05.2022
- Processed incoming mail from clients, preparing correspondence for electronic submission/upload.
- Took on a mentor role, ensuring new hires were trained in the proper procedure, as well as meeting the processing standards within the allotted training period of nine weeks.
- Took on a Data Entry role, logging into the Athenanet and reviewing incorrectly submitted claims to correct any mistakes. Became familiar with Microsoft Office Tools (i.e. Excel, Outlook)
Education
High School Diploma -
Brewer High School
Brewer, ME06.2012
Skills
- Member Relations
- Heavy Lifting
- Organic Ingredients
- Calculations and Measurements
- Working Under Pressure
- Multitasking
- Staff Training
- Computer Skills
- Components Assembly
- Account Management
- Mentoring
- Willingness to Learn
Hobbies
A big computer whiz, often spending free time running Dungeons & Dragons games or other games, resulting in a lot of computer experience. I am also a big music fan, playing several instruments and composing commission pieces for independent clients as a hobby.
Timeline
Night Auditor/Front Desk Agent
Vacationland Inn & Suites
07.2024 - Current
Remittance Representative
Athenahealth
11.2023 - 06.2024
Customer Service Support Specialist
BAFS, Inc.
07.2023 - 11.2023
Crew Member
Dunkin
04.2023 - 07.2023
Team Member
Circle K
02.2023 - 03.2023
Financial Services Operations Processor
SS&C Technologies
05.2022 - 02.2023
Remittance Representative
Athenahealth
06.2016 - 05.2022
High School Diploma -
Brewer High School
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