Aaron Lewis

During my time spent as a Re-flight Agent in Heathrow airport, my role consisted of:

• Ensured rapid re-flight and delivery of delayed or mishandled baggage, minimising passenger disruption and extended delays.
• Experienced with 'World Tracer' ensuring accurate luggage tracking and documentation using airline systems
• clear coordination with other agencies and operation team to achieve on time transfers across multiple destinations
• delivering clear communication and support with passengers and customers. increasing customer satisfaction for the company.
• Reflighted 500 delayed items from passengers during intense flight delays and rush hour

Working as a Labourer I found useful because it helped me improve my physical fitness and Communication skills greatly. While working this role, My main responsibilities were:

• Preparing Construction sites, tools, and equipment for the day
• Loading and unloading materials, and transporting them to designated work areas
• Performing setup and cleanup tasks at job sites, including the removal of debris and waste materials.

As an Event Host at Eventim Apollo, my role was focused on making sure operations run smoothly while ensuring the safety and security of customers and staff. These duties consisted of:

• Set up and prepare the venue according to policy standards.
• Greeted and acknowledged all arriving guests cordially.
• Providing excellent customer service at all times
• Ensuring safety of guests by informing them of the safety procedures to minimise hazard or harm.
• Ensured clear and consistent staff communication at all event stages.
• Efficiently handled problematic guests and customers with new tactics while keeping calm under pressure.

At Picturehouse Cinemas, my role was Front of House Staff where I developed my independent skills

And leadership in a busy environment. While I was here, my duties consisted of:

• Guided team members in upholding workplace protocols
• Packing heavy loads while ensuring staff follow health and safety guidelines
• Developed expertise in executing Barista services, managing Kiosk tasks, and handling Offloading procedures to perfection
• Efficiently managed tasks in high-pressure situations

My roles while working as box office assistant consisted of:

• Maintain accurate records of ticket sales and produce financial reports.
• Providing information to customers and stuff in regards to events and certain productions of currently released film
• Assisting in training of newly appointed staff
• Ensuring customer and staff information and data is secured and protected at all times
• Being familiar and educated with equipment used by the team such as radios, computer literacy, scanners, and mobile devices.

For my role as a customer service assistant working at Wilko’s, I further developed my teamwork skills working with colleagues, as well as my communication and people skills while dealing with customers. While I was here, my responsibilities included:

• Performed inventory checks
• Managing stocked shelves
• Coordinated order intake
• Providing support to shoppers, maintaining positive in-store interactions

My first work experience was at St Paul’s primary school, where I supported the teaching staff team and also mentored the children independently. While here, my duties included:

• Partnered with educators to create strategies for student achievement
• Refined lesson plans to elevate student interest and understanding
• Boosted individual student grade performance