Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaron Lind

Austin

Summary

Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.

Overview

7
7
years of professional experience

Work History

Cashier

Target
07.2018 - 11.2018
  • Welcomed customers and helped determine their needs.
  • Worked flexible scheduled and as needed extra shifts to meet business needs.
  • Operated register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Guest Service Associate

Target
11.2018 - 05.2020
  • Processed returns and refunds accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Responded to guest inquiries to maximize satisfaction.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Lead Guest Service Associate

Target
05.2020 - 07.2023
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Developed strong relationships with repeat customers, contributing to increased loyalty and return visits.
  • Provided backup support during peak hours or employee absences when required to maintain smooth operations at all times.
  • Trained new Guest Service Associates, sharing best practices for exceptional customer service.


Team Leader

Target
07.2023 - 09.2025
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Mentored and Trained new Leaders, outlining the core duties and responsibilities.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Streamlined team processes for increased efficiency and productivity.
  • Collaborated with management to develop strategies aimed at improving overall team performance.
  • Reviewed individual performance metrics, offering constructive feedback and coaching to drive continuous improvement.
  • Continuously sought opportunities for personal growth as well as professional development opportunities for the entire team.
  • Ensured compliance with all company policies and procedures related to customer service, maintaining high standards of integrity.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Education

Bachelor of Arts - Music

University of Mary Hardin-Baylor
Belton, TX
05-2023

Skills

  • Teamwork and collaboration
  • Complex Problem-solving
  • Leadership
  • Attention to detail
  • Team motivation
  • Coaching and mentoring
  • Goal setting
  • Shift scheduling
  • Performance evaluations
  • Employee training
  • Loss prevention
  • Written communication

Timeline

Team Leader

Target
07.2023 - 09.2025

Lead Guest Service Associate

Target
05.2020 - 07.2023

Guest Service Associate

Target
11.2018 - 05.2020

Cashier

Target
07.2018 - 11.2018

Bachelor of Arts - Music

University of Mary Hardin-Baylor

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