AARON LOPEZ
Mission Bell Manufacturing
Gilroy,CA
10
years of professional experience
Technical professional with background in system maintenance and repair, ready to contribute to a dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.
Work History
Level 2 Helpdesk Technician
4 Years 6 Months- Managed Freshworks helpdesk platform to streamline ticket resolution and enhance user support.
- Managed multiple infrastructure projects such as deploying new Wireless access points, changing mobile device carriers, changing VOIP providers, Neat conference room deployments, collaborating with SR Sys Admins to deploy network switches.
- Lite systems administration, working in Active Directory, building print servers, building RDP servers.
- Implementation of new MDM, MaaS 360.
- SOP clean up and development for the department including revamping our onboarding SOPs, creating working inventory spreadsheets for assigned user equipment.
- Specked and standardized user equipment.
- Worked closely with Anthropic's Claude Code to develop dashboards that show utilization across accounts with assigned enterprise licenses.
- Trained new members to the IT helpdesk.
- Gained exposure to Threat Locker and Datto RMM platforms by way of our managed security partner.
- Was responsible for ordering and maintaining existing equipment while staying under budget.
IT Support Technician
7 Months- Managed inventory and maintenance of customer servers and workstations using N-Able RMM.
- Utilized N-Able RMM to inventory and maintain our managed customers’ servers and workstations.
- Executed scheduled support actions, including office moves, at customer locations.
- Traveled to customer locations to execute scheduled support actions, such as office moves etc...
- Experienced in using Fortinet firewalls.
- Some experience with FreePBX to support our customers phone systems and call flow.
- Some experience with Free PBX to support our customers phone systems and call flow.
IT Engineer
1 Year 7 Months- Coordinated with Managed Service Provider staff to enhance service delivery.
- Remotely provided Tier 2 IT support for hardware and software to personnel across five sites nationwide.
- Active Directory, Teams, Teamviewer, Sharepoint, Microsoft 365, Kronos, Bluebeam, Adobe Acrobat, AutoCAD, and server administration using VMware.
- Worked with HR to enhance the onboarding experience for new employees.
- Partnered with IT vendor to set computer equipment standards for the organization based on department needs.
- Worked with Apple Business manager and Microsoft’s Intune MDM to manage company iPads given to field staff.
- Managed server backups onto Synology NAS
- Executed server backup processes on Synology NAS to ensure data integrity. onto Synology NAS
- Partnered with HR to revamp the onboarding process for new hires.
Help Desk Technician
1 Year- Provided local and remote Tier 1 IT support for hardware and software to on-site and remote personnel.
- Cultivated positive customer relationships, leading to expanded account services.
- Trained new employees on support processes and knowledge base to enhance team efficiency.
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
- Simplified technology-related concepts for diverse audiences, fostering better understanding and communication.
- Developed and maintained positive customer relationships resulting in increased account services and expansion.
Technical Coordinator
5 Months- Provided phone support by troubleshooting tier 1 IT issues to enhance customer satisfaction.
- Monitored server health for managed clients to ensure optimal performance and reliability.
- Managed technician dispatch to optimize response times for client IT issues.
Consultation Agent/Apple Master
1 Year 8 Months- Apple Liaison, bringing hardware and software support for Apple devices to Geek Squad counters.
- Served as Apple liaison, providing hardware and software support for Apple devices at Geek Squad counters.
- Test returned items for functionality before approving for resale.
- Check functionality of returned items then approve them for resale.
- Drove sales of Geek Squad services, contributing to store revenue.
Education
No Degree - Computer Science
No Degree - Criminal Justice
High School Diploma - General Education
Skills
Proficient in Microsoft 365 Administration.
Proficient with Active Directory.
Windows support
Ticketing systems expertise
Server maintenance.
Network infrastructure
Mobile device management
Mobile account management
Timeline
Level 2 Helpdesk Technician
Mission Bell Manufacturing
03.2022 - CurrentRead More
IT Support Technician
Telco Business Solutions
08.2021 - 03.2022Read More
IT Engineer
USA Millwork
12.2019 - 07.2021Read More
Help Desk Technician
Mission Bell Manufacturing Co. Inc.
12.2018 - 12.2019Read More
Technical Coordinator
Dicar Networks
06.2018 - 11.2018Read More
Consultation Agent/Apple Master
Best Buy
10.2016 - 06.2018Read More
Los Banos High School
High School Diploma from General Education
Read More
Gavilan College
No Degree from Computer Science
Read More
Merced College
No Degree from Criminal Justice
Read More
ACTIVITIES AND HONORS
Member of the Safety Committee at Mission Bell Manufacturing, Technical consultant for the Culture Crew at Mission Bell Manufacturing., Activities and Honors Member of MESA Trio at Gavilan College.