Aaron Lucero
Anthony,United States
Summary
Highly trained IT Admin, Support, and Network with strong clinical abilities and a successful career. Proactive and organized with passionate commitment to first-rate patient care. Accomplished and energetic with a solid history of achievement in Information Engineering Technology.
Overview
10
10
years of professional experience
Work History
Sr. System Analysts
New Mexico State University
10.2024 - Current
- Utilized different methods to troubleshoot software and hardware issues.
- Created all troubleshooting documentation and distributed it to team members.
- Completed reports detailing network and systems performance and downtime issues.
- Managed onboarding and offboarding of employees.
- Maintained current software licenses for computers and mobile devices.
- Escalated project-related issues quickly to help rectify problems and avoid delays.
- Identified areas that could be improved through specific processes and addition of new software.
- Performed user account maintenance tasks, archiving defunct credentials and monitoring login systems for suspicious trends.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Performed troubleshooting for Cisco, Aruba, and Unifi devices via gui.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Evaluated software products to determine compatibility with existing systems.
Network Engineering
Peraton
02.2024 - 09.2024
- Active Security Clearance
- Configuring Junipers and Cisco and Cisca ASA firewalls, along with other applicable switches
- Developing and documenting local networking architectures. • Layer 2 and 3 networking.
- Assisting IT Security and coordinating for Nmap, Nessus scans throughout the network.
- Coordinating and determining ISP and operational requirements for each operational enclave.
- Creating network documentation, outlining equipment connections, and configurations associated with antenna equipment.
- Configuring and validating equipment and instrumentation performance required to support the antenna system, including monitoring data transfer bandwidth and collaborating with different ISP vendors for optimal configurations.
- Implementing network designs and architectures to meet NASA's NPD 2810.1 / NPR 2810.1 security requirements.
- Conducting scans and audits of networking infrastructure and proposing remediation solutions based on scan findings.
- Assisting the local IT security team in constructing system security plan (SSP) data entries for networking equipment.
- Utilizing AutoCAD and/or Visio drawing packages to create comprehensive and concise drawing packages.
- Analyzed, identified and resolved complex network problems.
- Performed tracing and patching operations for copper networks.
- Tested, identified, and troubleshoot problems with networks.
- Monitored local area network for incidents, reporting any detected events to service management platform staff.
- Helped install local area network cabling systems and equipment such as network interface cards, hubs and switches.
Engineering Tech (LMT)
Peraton
07.2023 - 02.2024
- Active Security Clearance
- Familiar with NASA’s orbiting fleet of Tracking and Data Relay Satellites (TDRS), customer spacecraft (satellites), and the computer systems that support such spacecraft.
- Perform and implement IT network and computer architecture and network protocols (TCP/IP, UDP)
- MS Windows and Linux administration via PowerShell and command line.
- Identify and troubleshoot system problems, conduct tests using all types of instruments, and analyze results to restore systems ASAP to prevent user data loss.
- Conduct operational system adjustments, preventive and corrective maintenance actions, and evaluate equipment performance, meticulously documenting all actions.
- Provide sustaining engineering support for all Space Network antenna systems, S-Band, Ku-Band, L-Band, HPA, user services for low rate and high rate.
- Manage the project management efforts to facilitate discussions and negotiations with business stakeholders that drive recommendations.
- Document workflow, data-flow, process maps, business requirements, while ensuring due diligence to methodologies in practice.
- Assessment of hardware, network, and/or software system designs
- Responsible for supporting radio communications and digital signal processing systems, telemetry monitor, and control systems to ensure smooth and efficient functionality
- Able to perform 3-way communications, able to use Spectrum Analyzer, Volt meters.
- Applying NASA standards, processes, procedures, and tools throughout the engineering and development.
- Interacted directly with users to diagnose and correct major system issues and address concerns.
- Tuned system performance to optimize efficacy of new and existing hardware components.
- Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software.
Desktop Support Analyst
DSI Technologies
04.2022 - 06.2023
- Maintained 1200+ Windows computers and peripherals, including all configuring and monitoring
- Perform daily server backups, Wi-Fi, antivirus up-to-date, for our clients
- Maintained confidentiality and discretion when working with password or sensitive materials
- Proactively resolve customer problems with about equipment and services
- Test software images developed by Forager colleagues; evaluate software and develop written technical instructions and documentation
- Provide support for desktop computer operating systems Microsoft Apps and hardware/peripherals; work with individuals across the community
- Microsoft 365 admin console, Active Directory, Print Management, Microsoft Azure/Security, MS 365 applications
- Setup one-drive backups for windows users
- DCHP/Static, network troubleshooting, network printers, VPN, VOIP phones, Firewalls, Cisco Switch Configuration
- Microsoft Authenticator 2FA, DUO Two-factor authentication (2FA), Malwarebytes, Cyber security concepts
- ConnectWise Automate/Ticket System application, TeamViewer
- MS proficient in Word, Excel, Power-point, Visio, Outlook, Teams, Project
- Managed to work with IT related Vendors to complete ongoing projects for the clients
- Development and documentation of local networking/software/hardware
IT Support/Operations I
Helen of Troy
05.2017 - 04.2022
- Oversee the operation of computer hardware systems, including coordinating and scheduling the use of computer terminals and networks to ensure efficient use.
- Upgraded over1200+usersfromwindows7 to 10 onsite and outside locations such as MX, NY, CA, TX, MA, China, Switzerland.
- Active Directory, user access, password reset, disabling users/computers, permissions.
- Used ManageEngine for remote, inventory, imaging, deploy, updates to systems on the domain.
- Hardware/Software, MS 365 apps, VMware/Virtual Box/Hyper-V
- Completed projects by building from ground up from imaging, adding to domain and connecting over
- 1200+ PCs to the network.
- Cisco Switch Configuration, Cisco VPN, VLan, BGP, ACLs, TCP/IP, VOIP phones, Network Printers, DCHP/Static, Network Troubleshooting.
- I worked in projects with IT security, Network team, Sys Admins, Oracle/Agile teams, Web team.
- MS proficient in Word, Excel, Power-point, Visio, Outlook, Teams, Project.
- Managed working with outside vendors when it comes to replace, work, and buy in the IT department.
- Performed basic IT protocols orientations for New Hires.
- Develop and document of local networking/software/hardware for future reference.
IT Administrator
New Mexico State University
06.2016 - 05.2017
- Monitor the system for equipment failure or errors in performance.
- Respond to program error messages by finding and correcting problems or terminating the program.
- Notify supervisor or computer maintenance technicians of equipment malfunctions.
- Test and verify hardware and support peripheralsto ensure that they meetspecifications and requirements,by recording and analyzing test data.
- Analyze user needs and recommend appropriate hardware.
- MS Windows and Linux administration via PowerShell and command line.
- Experience with Virtual LAN (VLAN) environments, Border Gateway Protocols (BGP), IPSEC tunnels, Switch Trunking, Encapsulating, Cisco routing and switching.
- Familiar with Linux systems in networking/hardware. Fedora, Kali, Gnome, Xcfe, Ubuntu, RedHat.
IT Technician/Support
Dona Ana East Mesa
08.2014 - 04.2016
- Performed installation, maintenance, and troubleshooting for peripheral devices, printers, computer hardware, and software applications
- Configured, install, deploy, and maintain hardware and software on computers, printers, and other related IT equipment
- Implement hardware and software upgrade rollouts.
- Network troubleshooting and configuring.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Configured systems according to prescribed software and hardware frameworks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured and tested new software and hardware.
Education
Bachelor of Science - Information Engineering Technology
New Mexico State University
Las Cruces, NM05.2017
Associate of Applied Science - Computer Information Technology
Dona Ana East Mesa
Las Cruces, NM05.2014
Skills
- Configuring Junipers and Cisco Switches/ASA firewalls
- Layer 2/3 networking
- Software testing
- Troubleshooting
- Virtualization technologies
- Network administration
- Server management
- End point configurations
- Linux administration
- Hardware and software installation
- System monitoring/updates/upgrades
- File system administration
- Active directory, LDAP
Security Clearance
Active, 2023-present
Timeline
Sr. System Analysts
New Mexico State University
10.2024 - Current
Network Engineering
Peraton
02.2024 - 09.2024
Engineering Tech (LMT)
Peraton
07.2023 - 02.2024
Desktop Support Analyst
DSI Technologies
04.2022 - 06.2023
IT Support/Operations I
Helen of Troy
05.2017 - 04.2022
IT Administrator
New Mexico State University
06.2016 - 05.2017
IT Technician/Support
Dona Ana East Mesa
08.2014 - 04.2016
Associate of Applied Science - Computer Information Technology
Dona Ana East Mesa
Bachelor of Science - Information Engineering Technology
New Mexico State University
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