Aaron Lujan
Austin,TX
Summary
Results-driven professional with extensive experience in leadership, strategic oversight, and executive relationship building. Adept at driving organizational success through effective cross team collaboration and dynamic problem-solving. Recognized for hunger for progress and growth, restlessness for the future, adaptability and keen focus on achieving objectives.
Overview
10
10
years of professional experience
Work History
Associate Director of Customer Success
Kyndryl
03.2024 - Current
- Led an Agile-based cross-functional team of 45 team members, supervising the development of a bespoke technology SaaS solution stack for a marquee healthcare customer.
- Developed meaningful personal and business relationships with the the customer executives, directors, and direct users of our product to build trust in our solution stack performance and ability to deliver contractual milestones ahead of schedule and within budget.
- Effectively managed escalations with both Kyndryl and customer executives and mitigated financial, technical, operational, and relationship risk.
- Instituted customer satisfaction and solution stack performance tracking system to correlate NPS outcomes with technology performance scoring.
- Attended and led weeky executive steering committee meetings with customer executives.
Senior Delivery Project Executive
Kyndryl
09.2021 - 02.2024
- Managed the project scope, finances, and team resources of a $10+ million portfolio comprised of enterprise Latin American customers.
- Developed and nurtured strategic relationships with C-suite level stakeholders and key user groups of the Bridge software suite of products.
- Collaborated with the Engineering, Offering, and Sales teams to define and develop a first-of-it's-kind hybrid cloud solution, opening a doorway into a $1 billion dollar market.
- Managed the orchestration of multiple teams of project managers, architects, and solution engineers to ensure the delivery and adoption of a the Cloud Cost and Asset Management module.
- Collaborated with client stakeholders to understand their business problems to find creative solutions for their cloud management pain points.
Strategic Account Manager
IBM
04.2018 - 08.2021
- Established strategic relationships with Latin American clients as their trusted advisor for their Multicloud Cloud Management Platform (MCMP) solution.
- Achieved the first external market reference for MCMP since product conception and GA launch.
- Partnered with departmental representatives to build and define software development metrics to drive increased throughput and velocity.
- Partnered with architect and sales teams to identify further product use cases for clients and increase product revenue.
Senior Technical Project Manager
The Advisory Board Company
04.2017 - 04.2018
- Built and nurtured trusted relationships with key health system stakeholders to drive client engagement and adoption of Crimson Population Health Management software.
- Partnered with client health systems to address gaps in clinical data workflows to improve ROI and analytics capabilities.
- Traveled onsite to client hospitals to mitigate escalation and contract risk.
- Interfaced with Product and Development teams to improve and enhance enterprise software capabilities based on client needs
- Contributed to initiatives between multiple teams to build adequate support system to accommodate the merge of two separate products into a single Population Health Analytics User Interface.
Associate Business Analyst
The Advisory Board Company
04.2015 - 04.2017
- Bridged gaps as liaison between complementary healthcare technology SaaS product teams and facilitated data interoperability and exchange.
- Mentored offshore and onshore business analysts on best practices, solution problem solving, and client communication.
- Fostered meaningful relationships informatic clinicians, population health managers, and executive directors.
- Established mastery of healthcare informatics domain such as clinical claims data and population risk management
Education
Bachelor of Science - Neurobiology
The University of Texas At Austin
Austin, TX05-2014
Skills
- Project management
- Strategic leadership
- Analytical thinking
- Coaching and mentoring
- Executive relationship building
- Process improvement
- Technical implementation
- Key relationship management
- Crisis management
- Budget management
- Performance evaluations
- Portfolio Management
Timeline
Associate Director of Customer Success
Kyndryl
03.2024 - Current
Senior Delivery Project Executive
Kyndryl
09.2021 - 02.2024
Strategic Account Manager
IBM
04.2018 - 08.2021
Senior Technical Project Manager
The Advisory Board Company
04.2017 - 04.2018
Associate Business Analyst
The Advisory Board Company
04.2015 - 04.2017
Bachelor of Science - Neurobiology
The University of Texas At Austin
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