Aaron L. Williams
Fishers
Summary
Experienced with coordinating complex programs and managing multiple priorities. Utilizes strong organizational and communication skills to ensure project alignment and success. Track record of fostering team collaboration and adaptability in fast-paced settings.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Program Coordinator
Belonging, Engagement, & Culture Program Coordinator
05.2024 - 04.2025
- Responsible for developing, producing, and gathering people for cultural video and live events presented to 16,000 employees. Partnered with various business units to develop and track employee engagement within employee mentoring programs.
Certified Learning Instructor
ATD Certified Learning Instructor
05.2023 - 05.2024
- Responsible for developing, administering and facilitating strategic service learning & development programs. Works as a strategic partner within the business unit to identify, develop and implement strategies, learning programs and technologies to meet business unit metrics and growth strategies. Responsible for Virtual Led Instructor Training tasks and facilitation as well as report on participant retention Service performance, and skills proficiency to service leadership.
Lead West
Service Support Lead West
12.2021 - 05.2023
- Monitor chat rooms for assistance with employee questions and direction, host and participate in online training and onboarding of new associates. I also developed SACL West training program and Power Point presentation. The format was used in conjunction with the East SACL program to develop a company wide standard for Supporting A Client List Training.
Service Representative
National Rapid Response SMB Service
05.2018 - 12.2021
- Assist clients across the United States with payroll processing, account maintenance, billing and tax questions.
Payroll Specialist
Paychex Inc.
10.2017 - 05.2018
- Process payroll and maintain Accounts for 400+ clients in the Chicago area.
Sales consultant
Weekends Only Furniture
01.2016 - 01.2017
- Responsible for providing an exceptional customer experience and sales of furniture and mattresses in a retail environment. Duties include achieving and exceeding prescribed sales goals, offering furniture and design solutions based on customer needs.
Store Manager
Kittles Rooms Express
01.2014 - 01.2016
- Responsible for the daily operations and sales execution of a 25,000 square foot furniture store, coaching, training and evaluation of 10 person customer service and sales staff, working with buyers to maintain merchandising needs and standards, scheduling, maintaining controllable expenses and payroll, meeting and exceeding written sales goals and driving an increase in comparative sales.
Store Manager
T.J. Maxx
01.2008 - 01.2014
- Responsible for the daily operation of a 25,000 square foot store, coaching, training and evaluation of 2 Assistant Managers, execution and analysis of annual sales plans, maintaining controllable expenses and payroll, analysis of merchandise, markdown and customer service reports in order to deliver an exceptional customer experience and an increase in comparative sale. Previously held positions of Assistant Store Manager of Merchandising and Assistant Store Manager of Operations and Human Resources before being promoted to Store Manager in 2012.
Assistant Store Manager HR/Ops
Kohl’s Department Stores
01.2003 - 01.2008
- Responsible for customer service, planning and execution of merchandising, sale events and employees of the Children’s, Footwear and Home departments of national department store. Other duties include management of 112 person staff, opening, closing and maintenance of 88,000 sq. ft. store, recruiting of new employees, candidate selection, interviewing and hiring. Human Resources functions, employee scheduling and reviews, cash handling and cash office procedures. Began as Area Supervisor of Apparel and Accessories in the Columbus store before being promoted to Assistant store manager.
Printing Consultant
PIP Printing
01.2001 - 01.2003
- Responsible for customer service and counter sales for local printing company. Other duties include cash handling and control, file maintenance, various computer skills and basic office functions.
Store Manager
Hot Topic
01.1998 - 01.2001
- Responsible for the daily management of customer service, sales goals and administrative operations of a 7 person sales force, merchandising, planogram execution, scheduling, payroll and expense control, sales projections, inventory control, recruiting new employees, candidate selection, interviewing and hiring and all Human Resources functions, training and development of employees for internal promotion as well as new hire training.
Department Specialist
Roots (Mercantile Stores Co.)
01.1996 - 01.1998
- Responsible for sales, customer follow up, product knowledge, merchandising, planogram execution and maintenance of Men’s Designer apparel department for National Department store chain.
Purchasing Specialist
Centra Credit Union
01.1993 - 01.1996
- Responsible for the purchasing, distribution and warehousing of printed materials and supplies for a 14 branch, 24 department Financial Institution. Other duties included departmental budgeting, inventory control, in-house mail functions and Customer Service within the company.
Catalog Department Assistant Manager
JC Penney
01.1990 - 01.1993
- Responsible for daily receipt, distribution and sales of catalog merchandise orders, handling customer charge accounts, cash handling and control and departmental maintenance. Cross trained in the sales and visual presentation of family shoe department.
Education
Commercial Art and Commercial Photography
IVY Tech State College
01.1988
Diploma - undefined
Seymour High School
01.1987
Skills
- 30 years of experience with various retail companies; training and continuing development of new and existing employees, merchandising, team management, Human Resources, candidate selection and hiring experience, communication and organizational skills, multi-task oriented
- Strong problem solving and analytical skills Detail oriented Leadership skills
- Strategic planning
- Proactive mindset
- Office administration
- Program management
Certification
Certified Mentor since 2019
Timeline
Program Coordinator
Belonging, Engagement, & Culture Program Coordinator
05.2024 - 04.2025
Certified Learning Instructor
ATD Certified Learning Instructor
05.2023 - 05.2024
Lead West
Service Support Lead West
12.2021 - 05.2023
Service Representative
National Rapid Response SMB Service
05.2018 - 12.2021
Payroll Specialist
Paychex Inc.
10.2017 - 05.2018
Sales consultant
Weekends Only Furniture
01.2016 - 01.2017
Store Manager
Kittles Rooms Express
01.2014 - 01.2016
Store Manager
T.J. Maxx
01.2008 - 01.2014
Assistant Store Manager HR/Ops
Kohl’s Department Stores
01.2003 - 01.2008
Printing Consultant
PIP Printing
01.2001 - 01.2003
Store Manager
Hot Topic
01.1998 - 01.2001
Department Specialist
Roots (Mercantile Stores Co.)
01.1996 - 01.1998
Purchasing Specialist
Centra Credit Union
01.1993 - 01.1996
Catalog Department Assistant Manager
JC Penney
01.1990 - 01.1993
Diploma - undefined
Seymour High School
Commercial Art and Commercial Photography
IVY Tech State College
Master Trainer Certification from Association of Talent Development
Completed the eight week Master Training Certification Program from the Association for Talent Development.
Competencies trained on include:
- Creating a positive learning environment
- Adult learning principals
- Cognitive learning theory
- Identifying assessment techniques to ensure learning outcomes are met
- Creating inclusive learning environments
- Overcoming challenges and pushback in the classroom
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