Aaron Mack
Charlotte,NC
Summary
Accomplished Account Service Manager at Hay Distributing, adept in CRM software proficiency and fostering teamwork, significantly improved customer retention through strategic account management and cross-functional collaboration. Leveraged data-driven decision-making and exceptional negotiation skills to exceed sales targets, demonstrating a proven track record of operational efficiency and leadership.
Overview
20
20
years of professional experience
Work History
Account Service Manager
Hay Distributing
07.2021 - 04.2024
- Developed strong relationships with clients by providing consistent support and anticipating their needs, leading to increased trust and loyalty.
- Collaborated with sales and marketing teams to develop customized strategies for key accounts, resulting in improved customer retention rates.
- Spearheaded cross-functional initiatives to resolve complex account issues and ensure seamless service delivery.
- Conducted regular reviews of account performance, identifying opportunities for growth and recommending actionable improvements.
- Managed a diverse portfolio of accounts, adapting to unique business requirements while maintaining high levels of service quality.
Assistant Market Manager
Harris Teeter
07.2013 - 05.2022
- Conducted thorough market research to identify new opportunities for growth and expansion.
- Increased market share by developing and implementing targeted marketing strategies.
- Negotiated favorable contracts with suppliers, securing high-quality merchandise at competitive prices.
- Mentored junior team members, fostering a supportive environment that encouraged professional development.
- Enhanced customer satisfaction with exceptional service and proactive problem resolution.
- Monitored competitor activity to stay abreast of industry trends and maintain a competitive edge in the marketplace.
- Participated in regional meetings among other assistant market managers; sharing best practices, discussing challenges, and collaboratively developing solutions for continued success within the company.
- Evaluated staff performance regularly; providing constructive feedback, identifying areas for improvement, and offering support as needed.
- Oversaw inventory management processes, ensuring optimal stock levels while minimizing waste and carrying costs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Achieved monthly sales targets consistently by pursuing new business.
Team Leader
Sam's Club
03.2004 - 05.2013
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Physical Education - History
Fayetteville State University
Fayetteville, NC05.2006
Recreation Administration - African American Studies
North Carolina A & T State University
Greensboro, NC12.2001
Skills
- Data-driven decision-making
- Upselling strategies
- Technical aptitude
- CRM software proficiency
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Team Leadership
- Professional and Courteous
- Decision-Making
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Hiring and Training
- Goal Setting
- Negotiation and Conflict Resolution
- Shift Scheduling
Timeline
Account Service Manager
Hay Distributing
07.2021 - 04.2024
Assistant Market Manager
Harris Teeter
07.2013 - 05.2022
Team Leader
Sam's Club
03.2004 - 05.2013
Physical Education - History
Fayetteville State University
Recreation Administration - African American Studies
North Carolina A & T State University
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