Aaron Magee
Washington,DC
Summary
Dedicated and detail-oriented professional with experience in legislative support, banking, and retail operations. Skilled in administrative support, customer service, and relationship management, with proficiency in Salesforce and Microsoft Office. Previous experience with the Maryland General Assembly has fueled a passion for public policy and legislative processes. Particularly interested in opportunities within the nonprofit and association space, where I can leverage my organizational, communication, and problem-solving skills to support mission-driven initiatives and advance policy efforts.
Overview
2
2
years of professional experience
Work History
TELLER
PNC
02.2025 - Current
- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Utilize Salesforce to set appointments, track customer interactions, and maintain detailed records to enhance relationship management.
- Developed strong customer relationships by providing excellent customer service and responding to inquiries promptly
- Handled incoming calls from customers regarding their accounts or inquiries about bank policies in a courteous and professional manner
DIGITAL TEAM LEAD
Walmart
08.2024 - 02.2025
- Lead team managing digital orders, ensuring accuracy and efficiency in daily operations
- Streamlined digital order fulfillment processes and implemented cross-department collaboration strategies to enhance operational efficiency and customer satisfaction
- Analyzed order fulfillment patterns to identify bottlenecks and implement solutions that improved team productivity and customer experience
- Fostered strong partnerships between digital and in-store teams to create seamless shopping experiences and resolve customer concerns effectively
PERSONAL SHOPPER
Instacart
05.2023 - 08.2024
- Completed orders, ensuring timely delivery and client satisfaction
- Communicated effectively with clients, resolving issues and maintaining service excellence
- Applied problem-solving skills to manage product availability and logistics
- Demonstrated strong organizational skills by managing multiple client orders simultaneously
OFFICE ASSISTANT
Maryland General Assembly
12.2022 - 04.2023
- Edited and formatted legislative documents, ensuring precision and compliance with guidelines
- Communicated with legislators to update on bill statuses, enhancing transparency
- Coordinated legislative document preparation and revision processes while maintaining strict accuracy standards and compliance with state guidelines
- Facilitated seamless communication between legislative offices and departments, enhancing bill processing efficiency and workflow optimization
Education
Bachelor of Arts - Government & Politics
University of Maryland, College Park
College Park, MDAssociate of Arts - Social Sciences
Carroll Community College
Westminster, MDSkills
- Microsoft Office
- Salesforce
- Excel
- Communication
- Customer Servies
- Administrative Support
- Customer Relationship Management
Timeline
TELLER
PNC
02.2025 - Current
DIGITAL TEAM LEAD
Walmart
08.2024 - 02.2025
PERSONAL SHOPPER
Instacart
05.2023 - 08.2024
OFFICE ASSISTANT
Maryland General Assembly
12.2022 - 04.2023
Bachelor of Arts - Government & Politics
University of Maryland, College Park
Associate of Arts - Social Sciences
Carroll Community College
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