Aaron Maldonado
Milwaukee,WI
Summary
Automotive professional with proven track record in managing service operations and enhancing customer experiences. Highly effective in coordinating between customers and technicians to ensure timely and accurate service delivery. Known for strong team collaboration and adaptability to evolving service needs, with expertise in customer relations and service documentation.
Overview
2026
2026
years of professional experience
Work History
Automotive Service Writer
Adams Automotive
- Enhanced service department efficiency by maintaining clear communication with technicians and customers.
- Used [Software] computer system to enter customer information, create service records, order parts and develop cost estimations.
- Utilized dealership software systems proficiently for scheduling, billing, documentation and reporting purposes.
- Participated in ongoing training programs to stay current on industry trends, improving knowledge of new vehicles and technology advancements.
- Advised management members on customer issues or mechanical repair problems.
- Streamlined the appointment scheduling process for better time management and increased productivity.
Delivery Driver/Technician
Rundle-Spence
04.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Improved customer satisfaction by providing efficient water heater installation and repair services.
- Optimized scheduling processes by efficiently allocating resources to ensure prompt response times for service appointments.
- Reduced callbacks by ensuring accurate diagnosis and thorough repairs on the first visit.
- Enhanced system performance with regular maintenance and troubleshooting of water heaters.
Automotive Service Manager
Monro
01.2017 - 01.2023
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Established a culture of continuous improvement within the service department by regularly soliciting feedback from staff members regarding potential areas for process enhancement or cost reduction measures.
- Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
- Achieved [Number]% increase in productivity in fixed operations, parts and service department.
- Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
- Increased part shipment ratings by [Number]% through effective management of recall projects.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
Automotive Service Manager
Midas
01.2012 - 01.2019
- Assisted in budget preparation and forecasting activities, ensuring optimal resource allocation to achieve financial objectives.
- Enhanced workplace safety by implementing strict protocols for equipment usage, hazardous material handling, and waste disposal procedures.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
- Achieved [Number]% increase in productivity in fixed operations, parts and service department.
- Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
Education
General Studies
Pulaski High
Milwaukee, WIAssociate of Applied Science - Automotive
Milwaukee Area Technical College
Milwaukee, WISkills
- Service writing
- Customer satisfaction
- Automotive diagnostics
- Parts ordering
- Service scheduling
- Work order prioritization
- Strong organization
Timeline
Delivery Driver/Technician
Rundle-Spence
04.2024 - Current
Automotive Service Manager
Monro
01.2017 - 01.2023
Automotive Service Manager
Midas
01.2012 - 01.2019
Automotive Service Writer
Adams Automotive
General Studies
Pulaski High
Associate of Applied Science - Automotive
Milwaukee Area Technical College
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