Microsoft Excel
Years of Hospitality & Food & Beverage Professional
Aaron Malofsky
Director of Food & Beverage
Ashburn,VA
Summary
Army Veteran & Seasoned Food and Beverage professional with significant experience in multi-unit operations. Proficient in strategic planning, menu creation, cost control, and restaurant operations management. Possess strong leadership skills with an emphasis on team-oriented approaches to drive business growth. Demonstrated ability in crafting memorable guest experiences while maintaining the highest level of health and safety standards. Instrumental in improving operational efficiency & different revenue streams through staff communications team meetings and functions.
Overview
25
25
7
7
Served 7 Years , Proud Army Verteran
Skills
- Microsoft Word and Excel, Proficient
- Multi-Unit Management
- SLA Management, KPI Development
- Safety training and education
- Team building
- Employee Retention and Performance Analysis
- P&L, Cost, and Inventory management
- Operational efficiency
- Budget development
- Food safety compliance
- Quality assurance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets for all Liquor, Beer & Wine and have maintained operating par levels and a cost of goods below budget.
- Achieved a 96% retention rate for the year through many team building exercises, a solid flow of communication & operating as a solid team.
- Achieved 98% CSAT score through actively engaging with the guests, and making myself always available to assist and answer any and all questions.
Work History
Asst. Director of Food & Beverage
Sodexo, Chase Sapphire (Etihad) Lounge
Washington Dulles International Airport, VA
06.2024 - Current
- Responsible for monthly P&L's, employee KPIs, SLAs, and oversaw all badging and background checks within the lounge.
- Managed budgets and payroll records, reviewed financial transactions, and invoices to assure that expenditures and variance reports are complete and accurate on a weekly basis.
- Established an organized system to keep track of mandatory safety courses, educational modules, and client-required classes.
- Created and delivered orientation and training for new team members, and professional development activities for experienced associates.
- Supervise a team of over 50 hourly employees and 6 managers, achieving a retention rate exceeding 90%.
- Evaluated and analyze levels of guest satisfaction, and focused on the standards that Chase & Etihad require on a daily basis.
Senior Operations Manager
Capital One Lounge, TAV Operation Services,
Washington Dulles International Airport, VA
05.2023 - 02.2024
- Manage Capital One's operational budget, staffing matrix, labor, and maintenance as provided in our contract, with a revenue of $12 million yearly.
- Consistently achieved NPS score over 95%, ensuring compliance with Capital One's highest operational standards.
- Adhered to all laws and standards set by MWAA, Dulles airport, and federal aviation authorities.
- Maintain and exceed the SLAs and expectations between Capital One and our subcontractor, Compass, Flik.
- Performed routine audits to identify and address any low-performing areas.
Director of Operations, General Manager
Mussel Bar & Grille
Arlington, VA
01.2021 - 05.2023
- Oversaw daily operations in six locations while evaluating performance, productivity, and implementing different areas of growth.
- Created budgets, supervised inventory control, and oversaw financial performance.
- Developed and standardized a company-wide template for monthly spirits and food pairing experiences.
- Planned and executed frequent menu tastings that led to a significant increase in quarterly revenue of up to $15,000.
- Facilitated meetings with ownership & VP's to discuss progress towards objectives.
General Manager
Hilton Hotels
Washington, DC
12.2020 - 12.2021
- Responsible for all ordering, maintaining proper inventory, PnL, and cost management for multiple F&B outlets.
- Introduced updated booking procedures, resulting in a new revenue stream exceeding $3,000 to $4,000 weekly.
- Coordinated web and social media outlets to generate more online presence, and guest interactions, resulting in a higher rate of online and web promotions.
- Ranked #1 on TripAdvisor's best rooftop places to go in Washington, D.C.
Asst. General Manager P.O.V Rooftop
Marriott W Hotel
Washington, DC
12.2015 - 09.2019
- Achieved $13 to $15 million annual revenue in food and beverage by maintaining top-tier guest service.
- Provided top-tier service to ensure maximum satisfaction for all V.I.P.s. guests Dignataries & political figures
- Maintained the standards that Marriott Inc. had set forth and exceeded them.
- Remaining top 5 F&B destination locations within D.C.
- Ensured compliance with union guidelines, & keeping an effective chain of communication.
General Manager/Grand Opening Certified Trainer
Mellow Mushroom Pizza LLC
01.2011 - 03.2015
- Coordinated job and career fairs for staffing new locations.
- Provided guidance and support to new managers and staff in order to learn the culture and atmosphere within the organization.
- Implemented employee recognition programs to motivate staff members, and organized team-building events.
- Recruited, developed, managed, and directed the team for five grand opening locations.
- Implemented and rolled out the new catering program, and built a weekly client base within the community.
- Oversaw the ever-expanding Beer & Spirits program with many local vendors and ingredients.
Certification
- Food Handler Certification
- TABC Certification
- ServSafe
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceHealthcare benefitsPersonal development programsTeam Building / Company Retreats401k matchCareer advancementCompany CultureWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Why Meet The Standard , When You Can Always Exceed The Standard
Software
Microsoft Word
Microsoft PowerPoint
Microsoft Teams
Languages
English
Native language
Interests
Wine & food Pairings
Live Sporting Events
Live Concerts
Timeline
Asst. Director of Food & Beverage
Sodexo, Chase Sapphire (Etihad) Lounge
06.2024 - Current
Senior Operations Manager
Capital One Lounge, TAV Operation Services,
05.2023 - 02.2024
Director of Operations, General Manager
Mussel Bar & Grille
01.2021 - 05.2023
General Manager
Hilton Hotels
12.2020 - 12.2021
Asst. General Manager P.O.V Rooftop
Marriott W Hotel
12.2015 - 09.2019
General Manager/Grand Opening Certified Trainer
Mellow Mushroom Pizza LLC
01.2011 - 03.2015
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