Aaron Marsden`

• Conducted regular inspections of equipment for potential hazards or malfunctions.
• Performed and assisted in troubleshooting processes when problems occurred.
• Maintained accurate records of daily operations in accordance with safety protocols.
• Kept facility in compliance with established HSE requirements.
• Communicated effectively with supervisors, and colleagues, both verbally and in writing.
• Maintained inspection-ready facility by monitoring operations and performing housekeeping functions.
• Monitored gauges and meters to ensure optimal operation of the plant.
• Created work orders for repairs or replacements when necessary.
• Provided training and guidance to junior staff members on proper operation procedures.
• Interacted with other personnel to discuss technical details.
• Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
• Measured and weighed items to meet quality standards and prevent waste.
• Produced quality products by palletizing, packaging and assembling finished items.
• Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
• Set up and operated production machinery according to specific standards and protocols of company.
• Looked through work orders to determine type and quantity of materials needed for each production batch.
• Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
• Identified and advised on equipment in need of maintenance or repair.

(Contracted through Alva & Alva Holdings Inc.)

• Answered incoming calls and provided highest level of professionalism and knowledgeable service to customers.
• Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
• Answered, screened and processed high volume of calls daily with call management system and web-based communications.
• Updated customer accounts, addresses and contact information within call management databases.
• Resolved customer complaints in a timely manner to ensure customer satisfaction.
• Navigated through computer systems to review information and respond appropriately to callers.
• Engaged actively with callers, confirming or clarifying information and diffusing anger.
• Offered resolutions to de-escalate calls and solve customer issues.
• Maintained records of customer interactions, transactions, comments, and complaints.
• Managed customer expectations by clarifying needs, identifying options and recommending products and services.
• Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
• Utilized knowledge base to answer inquiries from customers quickly and effectively.
• Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
• Provided accurate information regarding products and services while upselling additional products when appropriate.
• Processed orders, forms, applications, and requests accurately and efficiently.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Performed outbound calls to various facilities to schedule, cancel, reschedule, and follow up on services.