Summary
Overview
Work History
Education
Skills
Timeline
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Aaron Martin

Leominster,MA

Summary

Regional General Manager with experience managing business implementation, including devising strategic plans, assisting human resources and creating streamlined solutions in getting work done. Well-versed in handling multiple operational areas each day to drive business efficiency. Decisive and resourceful in contract negotiations, process improvements and cost-control objectives. Known for applying in-depth industry and product knowledge to create valuable customer solutions and business growth opportunities.

Overview

9
9
years of professional experience

Work History

Regional General Manager

Aloha Solutions Co. VPNE
Worcester, MA
11.2022 - Current
  • Managing weekly budgeted hours at two hospital locations.
  • Processed monthly payroll reports with Accounting and direct leadership.
  • Promoting safe work environment and enhance customer satisfaction.
  • Coordinated interviews through ICIMS software system.
  • Oversight of Dayforce payroll systems through delegation of Management teams.
  • Implemented New roles such as Operations coordinator and Trainer as well as Weekend Operations Manager and created job descriptions.
  • Helped recreate job expectations with HR business partners.
  • Coordinated weekly meetings with Management teams to debrief and go over goals and metrics.
  • Implemented and trained on W2W (When To Work) scheduling software system.
  • Create weekly Dashboard for Directors at UMass

Practice Manager of Operations

Valley Eye Physicians and Surgeons
Ayer, MA
05.2022 - 11.2022
  • Oversaw Surgical practice that brought in $250K-1.2 Million monthly revenue.
  • Created and implemented policies and procedures for effective practice management.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Ordered supplies needed and kept tabs on inventory levels.
  • Communicated with patients with compassion while keeping medical information private.
  • Motivated staff by offering direction and providing constructive feedback.
  • Consulted with clinicians to develop business strategy.
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
  • Created and maintained electronic record management (EMR) systems to store data and develop reports. Modernizing Medicine (ModMed)
  • Checked entire office and waiting areas regularly to provide clean and organized surroundings.

Regional Manager

CareWell Urgent Care/ClearChoiceMD
North Shore, MA
12.2018 - 04.2022
  • Executed day-to-day operational activities for regional business bringing in $8-15 Million in yearly revenue across five sites (Tewksbury, Lexington, Peabody, Framingham & Billerica).
  • Mentored and guided operations managers on proper processes and methodologies.
  • Managing P&L to remain under budget with on-time project completion.
  • Aligned procedures and protocols with changing business demands through weekly meetings.
  • Improved individual location efficiency through effective leadership structure.
  • Developed and coordinated orientation trainings to help individuals learn company policies, procedures and job tasks (BAT & UDS).
  • Collaborated with members of sales team to reach targets.
  • Monitored patient throughput via door to door and satisfaction surveys.
  • Managed offsite flu clinics for consumers in need.

Practice Manager

CareWell Urgent Care
Fitchburg, MA
03.2016 - 12.2018
  • Reviewed budgetary data for accuracy and consistency with goals and objectives through P&L reports.
  • Analyzed monthly reports on actual revenue performance and compared with budgeted projections.
  • Reorganized schedules quickly to coordinate responses to emergencies, shortages and other immediate staffing needs.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Interviewed job applicants to obtain information on work history, education or job skills. Hired and trained new employees from the ground up.
  • Prepared site for yearly DPH and UCAOA audits.

Management Trainee

Enterprise Holdings Inc., Rent-A-Car
Leominster, MA
06.2015 - 03.2016
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.
  • Acquired business and management skills through various resources to update proficiency.
  • Maintained inventories through spot checks, complete physical inventory and reordering.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.
  • Calculated estimated weekly invoicing, prepared and posted payments and followed up on aged receivables.
  • Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.

Education

Bachelor of Science - Business Administration

Fitchburg State University
Fitchburg, MA
05.2015

Minor in Psychology - Psychology

Fitchburg State University
Fitchburg, MA
05.2015

MBA - Human Resources Management

Fitchburg State University
Fitchburg, MA
01-2024

Skills

  • Client Relations and Growth Development
  • Performance Evaluation and Monitoring
  • Process Improvement
  • Budget Control
  • Training & Development

Timeline

Regional General Manager

Aloha Solutions Co. VPNE
11.2022 - Current

Practice Manager of Operations

Valley Eye Physicians and Surgeons
05.2022 - 11.2022

Regional Manager

CareWell Urgent Care/ClearChoiceMD
12.2018 - 04.2022

Practice Manager

CareWell Urgent Care
03.2016 - 12.2018

Management Trainee

Enterprise Holdings Inc., Rent-A-Car
06.2015 - 03.2016

Bachelor of Science - Business Administration

Fitchburg State University

Minor in Psychology - Psychology

Fitchburg State University

MBA - Human Resources Management

Fitchburg State University

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