Aaron Mascarenas
Longmont,CO
Summary
Dynamic General Manager with a proven track record at Hampton Inn & Suites, excelling in budget management and quality assurance. Expert in market analysis and staff recruitment, driving operational efficiency and enhancing customer satisfaction. Successfully resolved complaints, ensuring high service standards while cultivating vendor relationships for optimal pricing.
Overview
23
23
years of professional experience
Work History
General Manager
Hampton Inn & Suites By Hilton
Lafayette, CO
08.2019 - 02.2025
- Oversaw daily business operations, including budgeting, staffing, scheduling, and inventory control.
- Prepared comprehensive reports for senior leadership on key performance metrics.
- Resolved customer complaints promptly while ensuring high service quality standards.
- Conducted market research to identify industry trends, opportunities, and potential threats.
- Facilitated recruitment by interviewing candidates for various open positions.
- Ensured adherence to local health department regulations for food safety compliance.
Special Operations Manager
Woodspring Suites/ Choice Hotels
Firestone, CO
02.2015 - 06.2019
- Implemented effective quality assurance practices to enhance customer experiences.
- Recruited and trained crew members on project execution and customer service techniques.
- Managed scheduling, training programs, and inventory control processes.
- Executed daily opening, closing, and shift change procedures to uphold operational standards.
- Developed strategic initiatives to boost revenue and penetrate new markets.
General Manager
Budget Home Center
Longmont, CO
03.2002 - 02.2015
- Managed daily business operations, including budgeting, staffing, and scheduling.
- Developed operational strategies to enhance efficiency and reduce costs.
- Resolved customer complaints swiftly while ensuring high-quality service standards.
- Maintained effective communication with staff to support seamless operations.
- Trained employees on policies and procedures to ensure compliance and performance.
- Tracked monthly sales data to inform business development initiatives.
- Directed safety operations to maintain a clean environment in compliance with FDA and OSHA regulations.
- Cultivated vendor relationships to secure optimal pricing on supplies and materials.
Education
Associate of Arts - General Studies
Eastern Washington University
Cheney, WA06-1984
High School Diploma -
Lewis And Clark High School
Spokane, WA05-1982
Skills
- Budget and P&L management
- Inventory management
- Market analysis
- Quality assurance
- Staff recruitment and compliance
- Customer service and support
Languages
Spanish
Professional
Timeline
General Manager
Hampton Inn & Suites By Hilton
08.2019 - 02.2025
Special Operations Manager
Woodspring Suites/ Choice Hotels
02.2015 - 06.2019
General Manager
Budget Home Center
03.2002 - 02.2015
Associate of Arts - General Studies
Eastern Washington University
High School Diploma -
Lewis And Clark High School