Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Aaron Masters

Arlington,TX

Summary

Dynamic Customer Service Representative with a proven track record at First Service Networks, excelling in problem-solving and observation. Recognized for enhancing customer loyalty through empathetic communication and consistently exceeding performance metrics. Skilled in implementing effective security measures and training staff, ensuring safety and operational excellence.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

First Service Networks
05.2022 - Current
  • Monitored premises to ensure safety and security protocols were consistently upheld.
  • Conducted regular patrols, identifying potential hazards and reporting incidents promptly.
  • Responded swiftly to alarms and emergencies, coordinating with local law enforcement as necessary.
  • Assisted in training new security personnel on operational procedures and emergency response protocols.
  • Implemented risk assessment strategies to enhance overall site security measures and protocols.
  • Led investigations into security breaches, documenting findings and recommending corrective actions for improvement.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Collaborated with team members to streamline processes for handling service requests, improving turnaround time.
  • Assisted in maintaining accurate customer records using CRM software to ensure data integrity.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Investigated and resolved accounting, service and delivery concerns.
  • Trained staff on operating procedures and company services.

Security Officer

Allied Universal Security Services
02.2020 - 04.2022
  • Monitored premises to ensure safety and security protocols were consistently upheld.
  • Conducted regular patrols, identifying potential hazards and reporting incidents promptly.
  • Responded swiftly to alarms and emergencies, coordinating with local law enforcement as necessary.
  • Assisted in training new security personnel on operational procedures and emergency response protocols.
  • Implemented risk assessment strategies to enhance overall site security measures and protocols.
  • Led investigations into security breaches, documenting findings and recommending corrective actions for improvement.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Collaborated with team members to streamline processes for handling service requests, improving turnaround time.
  • Assisted in maintaining accurate customer records using CRM software to ensure data integrity.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Investigated and resolved accounting, service and delivery concerns.
  • Trained staff on operating procedures and company services.

Education

High School Diploma -

Wylie East
Wylie, TX
05.2019

Skills

  • Cleaning skills
  • Patience and empathy
  • Driver assistance
  • Customer service
  • Responding to difficult customers
  • Observation
  • Problem solving

Timeline

Customer Service Representative

First Service Networks
05.2022 - Current

Security Officer

Allied Universal Security Services
02.2020 - 04.2022

High School Diploma -

Wylie East

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