Summary
Overview
Work History
Education
Skills
Timeline
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Aaron Matthews

Summary

Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service. Driven Loan Officer with track record in mortgage and home lending product sales. Demonstrating strong interpersonal skills and exceptional service throughout sales process.

Overview

8
8
years of professional experience

Work History

Loan Officer

Omni Financial Military Lending
11.2018 - Current
  • Developed strong relationships with customers through high levels of customer service.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Maintained strict confidentiality of bank records and client information.
  • Collaborated with other departments to promptly process loan applications.
  • Examined customer loan applications for loan approvals and denials.

Tile Layer

Impressionsinprint
01.2018 - 11.2018
  • Maintained safe, clean and organized work environment.
  • Installed tile flooring in residential homes and commercial buildings.
  • Cut and prepared tiles for installation following precise measurements and job specifications.
  • Worked professionally with other tradespeople on successful, on-time project completion.

Customer Service Representative

UnitedHealthcare
01.2017 - 01.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.

Package Handler

UPS
11.2015 - 12.2016
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.

Education

High School Diploma -

Cimarron Memorial High School
Las Vegas, NV
06.2015

Skills

  • IBM Cognos Familiarity
  • Government Standards
  • Text Messaging
  • Bank Security Issues
  • Payoff Planning

Timeline

Loan Officer

Omni Financial Military Lending
11.2018 - Current

Tile Layer

Impressionsinprint
01.2018 - 11.2018

Customer Service Representative

UnitedHealthcare
01.2017 - 01.2018

Package Handler

UPS
11.2015 - 12.2016

High School Diploma -

Cimarron Memorial High School

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Aaron Matthews