Aaron Mayberry
Phoenix,AZ
Summary
Executive Security/Operations/Sales Leader with an extensive background spanning logistics, warehouse, corporate risk management, telecommunications, and automotive industries, leveraging a collaborative leadership approach, security and safety operations expertise, and change management to accelerate growth, enhance efficiency, and protect an organization’s financial, physical, and human assets. Established a risk management response team and partnered with the GSOC and local law enforcement in 2020 to safeguard the organization from significant risk factors, which contributed to a $2M loss. Successfully mitigating this loss in 2021 leading to an impressive 87% reduction in theft, fraud, and other risk factors. Steered Deloitte certification for the SOC2 organization to secure proprietary information for customers and attract multi-million-dollar clients, ensuring no inappropriate access to 27 facilities across Nevada, Arizona, and California, while earning SOC2 certification for 3 consecutive years with the 1st achieved in only 6 months. Work with various departments in creating operational procedures to mitigate safety, and security risk to mitigate and reduce company liabilities. Skillfully liaised between the client and branch managers, facilitating effective communication and collaboration to foster innovative solutions designed to strengthen customer satisfaction and retention. Played a pivotal role in diagnosing risk and conducting in-depth investigations in conjunction with client security and surveillance teams as a dedicated loss prevention specialist. Government Security Account Management Experience. Oversaw an account comprised of 308 employees, 9200 hours per week staffing and 16-million dollar budget.
Professional business leader with extensive experience in operating and growing successful ventures. Skilled in financial management, marketing strategies, and operational oversight. Known for fostering collaborative team environment and achieving significant results through adaptable strategies.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Business Owner/Operator
31 Consulting Group
07.2017 - Current
- Developed and implemented strategic business plans to enhance operational efficiency.
- Analyzed market trends to identify growth opportunities and adjust service offerings.
- Oversaw financial management, including budgeting, forecasting, and expense control.
- Cultivated client relationships through effective communication and tailored consulting solutions.
- Responsible for overseeing Sales Management, Sales Training, Client Fulfillment, Direct Sales, Reputation Management, and Marketing for high-ticket clients and startup companies.
- Streamlined processes by integrating technology solutions for improved service delivery.
- Mentored junior consultants, fostering professional development and enhancing team capabilities.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Employed prompt decision-making and in-depth research to resolve issues.
Account Manager Transit Security (Government Account)
Valley Metro Rail (Contractor)
07.2024 - 09.2025
- Managed the largest government account on the West Coast for Allied Universal. The Valley Metro Account comprises 212 employees, 7,500 hours of weekly staffing, and a 16-million dollar budget.
- Responsible for creating, training, implementing, and managing emergency response procedures per federal regulations to ensure security practices' compliance account-wide.
- Act as a liaison between government clients and local branches to ensure contractual obligations are followed.
- Recruit, hire, and manage supervisory and management staff for administrative and operational parts of the account.
- Implemented metric-based strategies to highlight areas of improvement to mitigate challenges resulting in security threats and monetary loss.
- Implemented leadership evaluation and development program that attributed to an improvement in retention metrics from 85% staffing to 98% fully staffed.
- Implemented strategies to reduce the amount of violent crime events on the account involving the public, client stakeholders, and security personnel.
- Represent Allied Universal in City and Federal led collaborations and meetings with City officials, and dignitaries present.
- Implemented a scheduling strategy to exceed clients' expectations and recouped non-billed hours for the branch making the account more profitable.
- Collaborated with internal teams to deliver tailored security solutions for clients.
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Conducted regular account reviews to assess service effectiveness and identify improvement areas.
- Trained and mentored junior staff on best practices in account management.
- Analyzed performance metrics to drive data-informed decisions and optimize service delivery.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Streamlined internal processes for better efficiency in account management tasks.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
Manager, Corporate Security & Investigations/Corporate Security Manager
Cox Enterprises
01.2014 - 01.2024
- Expertly manage a staff of 17 professionals and a $3M-$5M budget, providing high-level guidance and customized leadership strategies to fit the individual employee or team to maximize team performance and achieve budgetary objectives.
- Rapidly advanced within the company, earning a significant promotion and receiving 4 additional areas of jurisdiction within the state based on an impressive record of performance and dynamic leadership abilities.
- Spearhead Security Operations Center procedures, access control, emergency response, and critical infrastructure at the Regional Security Center, consistently maintaining full compliance with Deloitte’s rigorous security standards for the SOC2 audit requirements.
- Established a risk response team and partnered with the SOC and local law enforcement in 2020 to safeguard the organization from significant risk factors, which contributed to a $2M loss, leading to an impressive 87% reduction in risk liability loss by implementing systems and operational process to mitigate loss.
- Applied strategic techniques and utilized robust evidence to identify a 6-figure loss incurred through P-Card fraud and shared knowledge and expertise to contribute to the development of security procedures and mitigate future loss.
- Steered Deloitte certification for the SOC2 organization to secure proprietary information for customers and attract multi-million-dollar clients, ensuring no inappropriate access to 27 facilities across Nevada, Arizona, and California, while earning SOC2 certification for 3 consecutive years with the 1st achieved in only 6 months.
- Successfully implemented proper security measures encompassing safety doors, surveillance, barriers, policies, procedures, and alarms in the company’s retail stores via the SOC across the West Coast while simultaneously introducing regional-based training on new security protocols to ensure best-in-class safety of all employees and valuables.
- Interface with local authorities across multiple regions, proactively offering alerts and critical information regarding emerging threats to strengthen emergency preparedness and corporate risk compliance.
- Led investigations for vehicular crimes encompassing VIN fraud, transportation, and logistical theft, leveraging expert tracking and investigative skills to determine the specifics of each incident and mitigate future loss.
- Collaborated with reputable organizations such as The National Insurance Crime Bureau and the Department of Protective Services to uncover and combat catalytic activity linked to drug smuggling within vehicles.
- Achieved a remarkable 40% reduction in theft within the 1st year of tenure, increasing the overall profitability of the organization.
- United with the City of Tolleson to pioneer the inaugural business-centered neighborhood watch program, elevating the investigative power of home facilities by 60%.
- Serve as a state ambassador for Lean Daily Management, promoting and implementing Lean principles to drive continuous improvement and operational efficiency.
Security Supervisor/Scheduling Manager/Loss Prevention Specialist
Securitas
01.2012 - 01.2014
- As a site leader, oversaw 200 security officers, guaranteeing the highest level of service and adherence to each client’s contractual terms.
- Skillfully liaised between the client and branch managers, facilitating effective communication and collaboration to foster innovative solutions designed to strengthen customer satisfaction and retention.
- Managed a business portfolio of 500 state-wide employees as a scheduling manager, handling client conflict resolution, orchestrating and delivering training, leading accountability efforts, and overseeing operations, demonstrating the ability to manage multi-faceted duties concurrently.
- Played a pivotal role in diagnosing theft and conducting in-depth investigations in conjunction with client security and surveillance teams as a dedicated loss prevention specialist.
- Charged with reducing theft at retail client locations, striving to lower theft by 67% at the warehouse and 30% at retail stores.
- Partnered with HR to implement corrective actions, contributing to a positive work environment by addressing issues quickly, fairly, and effectively.
- Utilized advanced analytic software and steered undercover assignments to plan impactful strategies for mitigating theft and losses.
- Optimized security officer (SO) performance, ensuring the completion of tasks under SLAs for each client’s account.
- Accomplished professional growth through a series of promotions within the organization after demonstrating exceptional performance and leadership abilities.
Security Officer/First Responder
Anderson Security
01.2008 - 01.2011
- Facilitated business continuity training customized for employees with Hazmat-related responsibilities to ensure compliance with safety regulations and protocols.
- Led the efforts of the Emergency Response Team, utilizing industry expertise, educational experiences, and natural leadership skills to coordinate and execute seamless responses to incidents.
- Developed and implemented comprehensive surveillance strategies and monitored and analyzed surveillance data to elevate security efforts.
Crew Chief
Dunbar Armored
01.2007 - 01.2008
- Empowered East Valley security logistics for armored transport, managing a myriad of critical operations, including training, safety compliance, threat assessment, route efficiency, auditing, and asset security, to optimize successful outcomes consistently.
- Conducted training sessions for security officers on safe truck operations and proper loading procedures, ensuring the highest level of safety standards.
- Orchestrated the seamless transportation of monies and other valuables between financial institutions and retail stores, achieving efficient and safe transports.
- Monitored and managed route performance to facilitate accurate, on-time, and secure deliveries, safeguarding the company, the client, and the security officers.
- Proactively investigated any discrepancies or missing items and worked in conjunction with the branch manager to determine whether they were due to clerical error or potential fraud/theft.
- Championed risk mitigation, developing and executing strategies to ensure the security and safety of valuable assets during transportation.
- Spearheaded compliance management efforts, overseeing regulatory adherence, advancing safety protocols, and ensuring full compliance with industry standards.
Education
MS - Leadership-Homeland Security Emergency Management
Grand Canyon University
Phoenix, AZ06-2021
BS - Organizational Management, Business Administration & Management
Ashford University
AA - Graphic Design
Hi Tech Institute Phoenix
Lean Six Sigma Yellow & Green Belt - A2E Business Fundamentals
McKinsey & Company
Wicklander-Zulawski & Associates - Interview & Interrogation Certification
Skills
- Security/Safety Leadership
- Collaborative Leadership Approach
- Security Operations Expertise
- Risk Management Expertise
- Change Management
- Business Continuity
- Homeland Security
- Emergency Management
- Fraud Investigation Management & External Investigations
- Process Optimization
- Coaching & Mentorship
- Risk Identification & Mitigation
- Small business operations
- Sales tactics
- Personnel management
- Financial reporting
- Inventory control
- Business process optimization
- Marketing expertise
- Competitor trend research
- Contract negotiation
- Contractor negotiations
- Marketing campaign development
- Operations management
- Sales strategy
- Strategic marketing
- Contract management
- Sustainable business models
- Entrepreneurial leadership
- Employee training
- Quality assurance
- Vendor relationship management
- Financial management
- Business administration
- Business development
- Consulting
Affiliations
- ASIS International – Member
- ACFE (Association of Certified Fraud Examiners) – Member
- ORCA (Organized Retail Crime Association) – Member
Certification
Leans Six Sigma Green Belt Certification
Timeline
Account Manager Transit Security (Government Account)
Valley Metro Rail (Contractor)
07.2024 - 09.2025
Business Owner/Operator
31 Consulting Group
07.2017 - Current
Manager, Corporate Security & Investigations/Corporate Security Manager
Cox Enterprises
01.2014 - 01.2024
Security Supervisor/Scheduling Manager/Loss Prevention Specialist
Securitas
01.2012 - 01.2014
Security Officer/First Responder
Anderson Security
01.2008 - 01.2011
Crew Chief
Dunbar Armored
01.2007 - 01.2008
BS - Organizational Management, Business Administration & Management
Ashford University
AA - Graphic Design
Hi Tech Institute Phoenix
Lean Six Sigma Yellow & Green Belt - A2E Business Fundamentals
McKinsey & Company
Wicklander-Zulawski & Associates - Interview & Interrogation Certification
MS - Leadership-Homeland Security Emergency Management
Grand Canyon University