Detail-oriented Customer Service Representative specializing in maintaining optimal inventory levels and processing purchase orders. Strong ability to enhance customer satisfaction through effective communication while managing vendor relationships and streamlining purchasing processes.
Overview
9
9
years of professional experience
Work History
Inventory Control/Parts Manager
Sky Transportation
07.2025 - Current
Maintained optimal parts levels, created and processed purchase orders in fleet maintenance software, and ordered parts timely for each job.
Oversaw warranty parts handling and returns, ensuring accurate inventory management.
Posted parts to workorders and collaborated with vendors on pricing to enhance efficiency.
Distribution of parts needed for technicians to complete jobs on trucks and trailers.
Maintain complete and organized part invoice files, along with part inventory warehouse.
Making monthly adjustments to physical inventory.
Process all invoices and submit payables to the accounting department.
Lead Tech
Fibercare Commercial Cleaning Services
04.2024 - 07.2025
HVAC deep cleaning includes full shroud removal, internal coil washing, fan cleaning, and sleeve maintenance for PTAC/VTAC units using high powered truck mounted systems.
Deep stream extraction for carpets at up to 600 PSI, plus specialized upholstery and tile cleaning.
Performed weekly preventive maintenance on work van and equipment to ensure operational readiness.
Organized work schedules to align with hotel management's operational needs. and plans with hotel management.
Delivered customer service to hotel guests and staff, ensuring timely completion of scheduled work.
Service Advisor
Border International Trucks
03.2023 - 04.2024
Processed repair service requests and supported Service Department operations, ensuring customers remained informed of work progress.
Determine specialized product needs and services by working directly with customers.
Recommended add-on sales to enhance customer experience and increase transaction value.
Provide price estimates for designated installations prior to appointments.
Ensured customers were informed about the status of their repairs.
Warehouse Sales Consultant
Border International Trucks
02.2022 - 03.2023
Works with customers, outside salespersons and technicians to fill parts requirements with general supervision.
Fostered customer relationships by promptly addressing needs and resolving issues.
Prepares invoices for all over-the-counter sales and bills parts to repair orders.
Assists in maintaining stock levels, receiving and shipping parts.
Supported inventory management activities to ensure optimal stock levels.
Recorded lost sales in inventory systems to inform restocking and maintain product availability.
Reported customer issues to supervisor for resolution. to supervisor when needed.
Merchandiser Supervisor
T-ROC
02.2021 - 02.2022
Collaborated with Walmart's SPCs to ensure alignment on merchandising strategies.
Delegated assignments to team members while providing guidance to enhance their roles.
Utilized strong communication skills to foster effective teamwork and employee engagement.
Handled moves and measurements for all counters inside Walmart.
Reviewed and analyzed blueprints for project specifications.
Head Cook
Cincinnati East Bar & Grill
07.2018 - 11.2019
Monitored food ordering, intake, and inspection of delivered items; supervised monthly food inventory to maintain quality and availability.
Prepared meals following established recipes and safety guidelines, ensuring compliance with health standards.
Organized and customized daily food and beverage menus to meet dietary needs and safety for children and staff.
Head Cook
World of Beer
Fort Bliss
10.2017 - 10.2019
Monitored and managed food ordering, intake, and inspection of delivered items to ensure quality and compliance.
Prepared meals according to health and safety standards in a timely manner.
Organized and tailored daily food and beverage menus to meet dietary needs and safety standards for all children and staff.
Phone Sales
MarketSource
09.2017 - 01.2018
Open & closing duties, upgrade phones, add lines of service, Processed cash and card transactions, ensuring accurate sales records and streamlined operations., Assisted customers with technical issues, improving satisfaction and fostering loyalty., Provided customer service support, addressing inquiries and resolving issues promptly.
Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.