Aaron McCloud
Lancaster,PA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Retail System New Store Lead
Urban Outfitters, Inc.
Gap, PA
09.2023 - Current
- Facilitated installations and openings of new retail stores.
- Configured Juniper switches, networking equipment and server
- Demonstrated proficiency in assembling and testing POS equipment
- Coordinated and collaborated with external technicians for installation and evaluation of POS equipment.
- Contributed to and supported various team initiatives during the year
NOC Support Analyst
Urban Outfitters, Inc.
Gap, PA
07.2022 - 09.2023
- Provided technical support to clients via telephone and email, resolving complex issues.
- Analyzed data from multiple sources to identify trends or patterns that could indicate potential problems.
- Monitored network performance, ensuring systems are functioning properly and responding in a timely manner.
- Created detailed documentation for all support related tasks including problem resolution steps and best practices.
- Managed user accounts within Active Directory environment while ensuring compliance with company's security policies.
- Resolved conflicts between users by providing appropriate solutions based on their individual needs.
Receiver
QVC Outlet Store
Lancaster, PA
10.2020 - 07.2022
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
- Ensured that all safety protocols were followed at all times while working in the receiving department and sales floor.
- Resolved customer complaints quickly in a professional manner ensuring customer satisfaction.
- Inspected outgoing shipments for completeness prior to packing or shipping out orders.
- Assisted in unloading trucks and stocking shelves with received merchandise.
- Maintained inventory of stock on hand by tracking materials received and distributed.
Warehouse Specialist
Amazon
Elizabethtown, PA
08.2019 - 10.2020
- Performed daily quality checks through WMS.
- Resolved problems related to receiving, storing, picking, packing, shipping, or delivering merchandise.
- Ensured compliance with safety regulations while working in the warehouse.
- Reported damaged products or discrepancies between actual count versus expected count.
- Utilized RF scanners for tracking product movement through the warehouse.
- Assisted with loading and unloading trucks using appropriate equipment.
- Identified and moved empty and broken pallets to proper areas.
- Utilized warehouse management systems (WMS) to track inventory movements and generate reports.
Warehouse Specialist
QVC Distribution Center
Lancaster, PA
10.2009 - 03.2019
- Participated in physical inventories as required by management.
- Resolved problems related to receiving, storing, picking, packing, shipping, or delivering merchandise.
- Ensured compliance with safety regulations while working in the warehouse.
- Reported damaged products or discrepancies between actual count versus expected count.
- Received and verified invoices for accuracy of stock items.
- Responded quickly to customer inquiries regarding availability of stock items.
- Collaborated with other departments regarding supply chain operations issues.
- Developed processes to improve overall efficiency in the warehouse.
- Operated forklift to transport materials within the warehouse.
- Utilized RF scanners for tracking product movement through the warehouse.
- Assisted with loading and unloading trucks using appropriate equipment.
- Processed customer orders for shipment or delivery.
- Inspected incoming and outgoing shipments to ensure accuracy of orders.
- Identified and moved empty and broken pallets to proper areas.
- Participated in training sessions to stay updated on best practices and new warehouse technologies.
- Utilized warehouse management systems (WMS) to track inventory movements and generate reports.
- Loaded and unloaded delivery trucks, managing the distribution of goods to appropriate storage areas.
Courier
FedEx Express
Lancaster, PA
01.2013 - 10.2018
- Performed regular maintenance checks on vehicles including oil changes and tire rotations.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Adhered to traffic laws while operating company vehicle according to DOT regulations.
- Provided excellent customer service by answering questions about delivery status.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Checked contents of shipment against shipping documents prior to leaving warehouse.
- Delivered items to residential addresses within specified time frames.
- Ensured all packages were properly labeled and sealed.
- Inspected shipments for damages or discrepancies; recorded any issues found.
Education
Information Technology Security Administrator -
MyComputerCareer
07.2022
Skills
- Business Continuity
- Network Security
- Firewall configuration
- Application security
- Access Control
- Compliance Monitoring
- Biometric security
- Threat Intelligence
- Database Security
- Incident Response
- Two-Factor Authentication
- DDoS Mitigation
- Public Key Infrastructure
- Encryption Algorithms
- Secure Network Design
- Intrusion Detection
- Cybersecurity frameworks
- Network repairs and maintenance
- Performance Improvements
- Technical Support
- Computer systems installation
- Disaster recovery procedures
- Network Security Management
- Data backups
- System Upgrades
- VoIP Systems
- Interpersonal and written communication
- Effective Communication
- Firewall Management
- Windows Server
- Active Directory knowledge
- IP Addressing and Subnetting
- Switch Configuration
- Router Configuration
- Technical Troubleshooting
- Virus Protection
- SIEM management
Certification
CompTIA Security+, CompTIA Networking+, CompTIA A+
Timeline
IT Retail System New Store Lead
Urban Outfitters, Inc.
09.2023 - Current
NOC Support Analyst
Urban Outfitters, Inc.
07.2022 - 09.2023
Receiver
QVC Outlet Store
10.2020 - 07.2022
Warehouse Specialist
Amazon
08.2019 - 10.2020
Courier
FedEx Express
01.2013 - 10.2018
Warehouse Specialist
QVC Distribution Center
10.2009 - 03.2019
Information Technology Security Administrator -
MyComputerCareer