Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Amazon
Florence, SC
06.2025 - 11.2025
Delivered packages efficiently while adhering to safety protocols and time constraints.
Navigated routes using GPS technology to ensure timely deliveries.
Maintained vehicle cleanliness and performed routine inspections for operational readiness.
Collaborated with warehouse staff to streamline package sorting and loading processes.
Monitored inventory levels of delivery supplies, ensuring availability for daily operations.
Customer Service Advisor
Aaron’s
Kingstree, SC
01.2023 - 06.2025
Delivered exceptional customer service through effective communication and problem-solving skills.
Managed customer inquiries via phone, email, and in-person interactions to ensure satisfaction.
Resolved product issues by collaborating with team members to implement solutions promptly.
Trained new staff on company policies and customer service best practices to enhance team performance.
Monitored inventory levels to assist in maintaining stock availability for customers' needs.
Implemented process improvements that increased efficiency in handling customer requests and transactions.
Conducted follow-ups with customers to ensure satisfaction and foster long-term relationships.
Customer Account Manager
Aaron’s
Georgetown, SC
02.2022 - 01.2023
Managed customer accounts, ensuring timely billing and payment processing.
Developed and implemented strategies to enhance customer satisfaction and retention.
Collaborated with cross-functional teams to resolve account-related issues efficiently.
Analyzed account data to identify trends and implement corrective actions as needed.
Oversaw escalated customer inquiries, providing solutions that aligned with company policies.
Collaborated with cross-functional teams to develop strategic plans for improving overall customer experience.
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Delivery Driver
Domino
Kingstree, SC
01.2018 - 02.2022
Delivered packages efficiently while adhering to safety protocols and company standards.
Navigated routes using GPS technology to ensure timely deliveries and minimize delays.
Maintained vehicle cleanliness and performed routine inspections to ensure operational readiness.
Communicated effectively with customers to resolve delivery issues and enhance satisfaction.
Collaborated with dispatch team to coordinate delivery schedules and address logistical challenges.
Production Tech
Aaron’s
Kingstree, SC
01.2018 - 01.2022
Collaborated with team members to optimize assembly line processes for increased productivity.
Operated and maintained production machinery to ensure efficient workflow.
Conducted quality inspections to guarantee adherence to product standards and specifications.
Trained new technicians on equipment operation and safety protocols, fostering a culture of safety.
Implemented process improvements that reduced downtime, enhancing overall operational efficiency.
Correction Officer
Williamsburg County Detention Center
Kingstree, SC
01.2017 - 01.2018
Supervised inmate activities to ensure safety and compliance with facility regulations.
Conducted regular security checks, identifying and addressing potential hazards proactively.
Assisted in crisis intervention procedures, de-escalating conflicts among inmates effectively.
Maintained accurate documentation of inmate behavior and incidents for reporting purposes.
Collaborated with law enforcement agencies to enhance security measures within the facility.