Aaron Mendez
redlands,CA
Summary
Professional in cannabis industry, well-versed in product knowledge, customer service, and compliance regulations. Strong ability to work within team, adapt to changing demands, and achieve desired outcomes. Skilled in inventory management, sales techniques, and customer education, ensuring reliable and resourceful presence in any setting.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Shango Premium Cannabis
10.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Implemented creative merchandising techniques for cannabis displays, highlighting featured products effectively to boost sales performance.
Inventory Manager
Stiiizy
09.2020 - 10.2022
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding
- Maximized coverage by carefully allocating resources, setting schedules and delegating assignments
- Recorded information, shortages and discrepancies to keep records current and accurate
- Managed scheduling and task delegation for the inventory team
- Created and enforced detailed organization processes to increase quality and service standards
- Created production forecasts and plans based on sales forecasts, historical usage and product trends
Budtender/Manager
100 Harmonies
07.2018 - 09.2020
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
- Established and updated work schedules to account for changing staff levels and expected workloads
- Answered questions about medicinal and recreational uses and effects and qualities of different strains
- Onboarded new employees, including training, mentoring and new hire documentation
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms
- Discussed Product & services customers, outlined restrictions and educated on policies
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Listened to customer needs and desires to identify and recommend optimal products
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Managed high volume of cash with 100% accuracy rate
Budtender
SB Wellness Center
08.2015 - 02.2018
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
- Accomplished multiple tasks within established timeframes
- Cross-trained existing employees to maximize team agility and performance
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
- Educated customers on promotions to enhance sales
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Kept Floor and Stations areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Flower and products
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
Education
High School -
Etiwanda High School
Etiwanda, CA07.2014
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Staff supervision
- Inventory audits
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Shango Premium Cannabis
10.2022 - Current
Inventory Manager
Stiiizy
09.2020 - 10.2022
Budtender/Manager
100 Harmonies
07.2018 - 09.2020
Budtender
SB Wellness Center
08.2015 - 02.2018
High School -
Etiwanda High School
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