Aaron Miller
San Diego,CA
Summary
Talented Third Class Petty Officer Aviation Boatswains Mates Fuels bringing more than 5 years of U.S. Navy service. Excellent documentation and recordkeeping skills. Seek to apply expertise to new role with growing team. Worked in concert with operations team to direct aircraft in takeoffs, landings and deck movement. Proficient in both take-off and landing procedures, as well as emergency recovery operations. Familiar with wide range of hand and power tools. Good communication, multitasking and teamwork abilities. Highly analytical, detail-oriented and looking for new professional challenge. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Aviation Boatswain's Mate, Fuels
United States Navy, USN
San Diego, CA
03.2019 - Current
- Kept detailed logs of all activities related to the transfer, storage or distribution of aviation fuels.
- Maintained records of all fuel transactions for inventory control purposes.
- Supervised the fueling of all assigned aircraft, ensuring proper handling techniques were used.
- Controlled access to restricted areas during fueling operations.
- Trained new personnel in the proper use and maintenance of fueling systems and equipment.
- Adhered to established safety protocols when transferring hazardous materials such as jet fuel.
- Responded to onboard operational and medical emergencies with calm, level-headed approach.
- Prepared reports detailing fuel usage, consumption rates and other relevant information.
- Coordinated landing signals for helicopters on Air Craft Carrier ships.
- Performed preventive maintenance checks on all fueling equipment including hoses, nozzles, valves, pumps.
- Worked alongside maintenance teams to complete repairs and restore full functionality with minimal downtime.
- Worked on deck in various weather situations and under stressful conditions to maintain personnel safety and direct aircraft movements.
- Collaborated with team of 40 to 50 personnel to maintain smooth and efficient operations.
- Ensured that required aviation fuels were available on a timely basis by coordinating with supply personnel.
- Trained and supervised personnel handling shipboard maintenance functions.
- Responded quickly to emergency situations involving spills or leaks from aviation fuels.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Answered 50 to 75 calls per shift to assist with customer questions and concerns.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Identified needs of customers promptly and efficiently.
- Understood and followed oral and written directions.
Call Center Representative
Navy Federal Credit Union
Winchester , VA
02.2018 - 08.2018
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Developed effective working relationships with team members across multiple departments.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Offered resolutions to de-escalate calls and solve customer issues.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Consulted with customers to resolve service and billing issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Attended regular training sessions on updates and changes within the industry or organization.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained strong call control and quickly worked through scripts to address problems.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Navigated through computer systems to review information and respond appropriately to callers.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answered 100 to 200 calls per shift to assist with customer questions and concerns.
Education
Bachelor of Arts - Psychology
Concord University
Athens, WV05-2017
Skills
- Launch Testing
- Mission Planning
- Emergency Response
- Reporting Skills
- Underway Replenishment
- Document Management
- Communication Management
- Safety Understanding
- Preventive Maintenance
- Data Gathering
- Equipment Monitoring
Affiliations
- While attending Concord University I was on a full athletic scholarship playing basketball for 4 years before moving onto play professionally in England.
Accomplishments
- During my military service I received multiple awards from two different Commanding Officers and the Admiral for my excellent leadership during deployments.
Timeline
Aviation Boatswain's Mate, Fuels
United States Navy, USN
03.2019 - Current
Call Center Representative
Navy Federal Credit Union
02.2018 - 08.2018
Bachelor of Arts - Psychology
Concord University