HealthEdge
Aaron Miller
Grove City,OH
Summary
Highly productive, goal oriented, professional candidate offering 11 dedicated years to the members of the Ohio Community & State business line with United Healthcare. During this tenure, I have had the opportunity to not only work on the Diversity, Equity, and Inclusion team, but lead the Professional Development, Mentorship, Recruitment, and Retention subgroup where I, along with my team, have been able to create, implement, and run a functional mentorship program and have also developed a Recruitment and Retention strategy that is currently in Phase 3 of 4. I have also been able to take part in the Diversity, Equity, and Inclusion Steering Committee, where we focus on initiatives within the company to raise awareness for Diversity, Equity, and Inclusion. I have taken part over and led many quality initiatives where I have been able to learn, strategize, and develop goals to decrease barriers with our members to improve and create increased health equity for not only our members, but for all Ohioans and other individuals our work touches beyond.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Transition of Care Coordinator
UnitedHealthcare Community Plan
05.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Transition of Care – RN Case Manager
UnitedHealthcare Community Plan
08.2018 - 05.2021
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
Nurse Care Manager
UnitedHealthcare Community Plan
07.2014 - 08.2018
- Coordinated and analyzed sustainable person-centered care plans involving internal and external providers.
- Reduced hospital readmissions by closely monitoring patients'' progress and adjusting care plans as needed.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Worked with providers to define quality metrics and outcome reporting process.
- Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices.
- Arranged transportation and documented details of discharge transition plans.
- Facilitated assessment of individual physiological, psychological, financial, cultural and family situation and coordinated social services to address individual and family needs.
- Assessed healthcare needs and monitored effectiveness and progress plans to achieve desired outcomes.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Drove inpatient staff and physician groups to determine goals for level of care to promote length-of-stay management and coordinate post-acute transitions.
- Developed strong relationships with patients and their families, providing emotional support during challenging medical situations.
- Served as an advocate for both patients and staff members alike when addressing concerns related to policy implementation or ethical dilemmas.
- Promoted continuity of care by effectively communicating patient information across various healthcare settings during transitions between providers or levels of care.
Nurse Clinical Manager
Ohio Heart Group, Inc.
08.2013 - 07.2014
- Improved patient care by implementing evidence-based nursing practices and standardizing protocols.
- Streamlined workflows for increased efficiency by optimizing scheduling, staffing, and resource allocation.
- Led initiatives to reduce nurse burnout by providing resilience training for staff members and promoting a culture of self-care and wellness.
- Contributed to the hospital''s financial success by managing budgets, controlling costs, and identifying opportunities for improvement.
Education
Master of Science - Nursing Administration
Franklin University
Columbus, OH08-2025
Bachelor of Science - Nursing
Franklin University
Columbus, OH08-2021
Associate of Science - Nursing
Hondros College of Nursing
Westerville, OH05-2018
Certificate - Practical Nursing
Hocking College
Nelsonville, OH03-2011
Skills
- Clinical leadership
- Medical documentation
- Quality improvement
- Staff management
- Scheduling coordination
- Healthcare administration
- Case management
- Staffing oversight
- Expense control
- Nurse retention management
- Nursing administration
- Audit reporting
Accomplishments
- Assisted with information input for Ohio Medicaid Re-Imagined RFA BID.
- Nominated for Sage award for Clinical Services.
- Graduated Summa Cum Laude from Franklin University.
- Scholars Award from Hondros College.
- The Nightingale Award in relation to Hocking College.
- Identified National Preceptor for onboarding new talent.
Certification
- CCM Certification
- IHI Basic Certificate in Quality and Safety
- Managed Care Improvement Science Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home option401k match4-day work weekQuote
"Don't get so busy making a living that you forget to make a life"
Dolly Parton
Software
Ipro
IUCE
FACETS
Epic
SharPoint
Languages
English
Native or Bilingual
Interests
Hiking
National Parks
Traveling
Family Time
Volunteer Work
Timeline
Transition of Care Coordinator
UnitedHealthcare Community Plan
05.2021 - Current
Transition of Care – RN Case Manager
UnitedHealthcare Community Plan
08.2018 - 05.2021
Nurse Care Manager
UnitedHealthcare Community Plan
07.2014 - 08.2018
Nurse Clinical Manager
Ohio Heart Group, Inc.
08.2013 - 07.2014
Master of Science - Nursing Administration
Franklin University
Bachelor of Science - Nursing
Franklin University
Associate of Science - Nursing
Hondros College of Nursing
Certificate - Practical Nursing
Hocking College
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