Aaron Milligan
Justin,TX
The way to get started is to quit talking and begin doing.
Walt Disney
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Havertys Furniture
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided exceptional customer support and resolved inquiries efficiently in a high-volume call center environment.
Shift Supervisor
Starbucks
12.2021 - 08.2022
- Executed a multitude of financial transactions, including purchasing, returns and bulk orders, conducted financial summaries, bank deposit documentation and purchase order validation on a daily basis
- Strategically assigned employees to specific tasks based on skill, business volume, and performance relative to previously assigned work in order to create the most effective and efficient work environment possible
- Provided immediate feedback in regards to employee performance and enforced corrective action as needed while following management directed guidelines
- Built rapport with customers by providing meaningful interaction with them as individuals
- In turn, received a high volume of positive customer reviews
- Assisting customers in ordering, answering questions about products and suggesting what may fit their needs best, helping with refunds
- Maintained up-to-date menu and stock knowledge on all items in store in order to provide efficient and effective service to customers requesting suggestions or requiring substitutions
- Exercised conflict resolution skills by mediating disagreements between employees, customers, and management staff, while consistently utilizing tactical communication skills.
Sr. Assistant Manager
Domino's
05.2013 - 12.2021
- Consistently scored in the 98th percentile during corporately conducted health, safety, efficiency and volume based inspection
- Continuously met and exceeded labor goals while maintaining efficient sales volume
- Coordinated assets for effective and efficient service by determining the best routes for multiple delivery specialists
- Exercised problem solving skills on a regular basis to handle a variety of incidents including emergent situations, spills, lack of resources and unexpected increased volume of orders
- Conducted daily inventory management and product ordering based on a variety of factors including recent purchases and events
- Maintained positive customer service mindset while providing face-to-face and over the phone support for individuals with questions or concerns
- Exceeded county, state and corporate mandated health and safety standards
- Provided on-the-job training for approximately 50 newly hired employees, while maintaining control and responsibility of all other store operations
- Coordinated and prepared high volume orders placed with or without notice while maintaining efficient order satisfaction for all other orders placed
- Continuously kept up with health and safety standards, utilizing down time to delegate and clean easily dirtied areas and provided the highest quality standard of cleanliness.
Manager
Schlotzsky's
12.2011 - 03.2013
- Provided daily cash handling tasks, in balancing tills and inputting refunds, as well as maintaining accurate inventory count for automated ordering
- Assisted customers in ordering, as well as assuring orders were correctly made
- Closed the store in an efficient and timely manner, while making certain the morning shift was ready to start the day
Education
High School Diploma -
05.2013
Skills
- Computer literacy
- Microsoft Office (Word Excel Outlook)
- 55 - 60 wpm typing speed
- Inventory Management
- Flexible and Adaptable
- Team-oriented personality
- Customer Service
- Active Listening
- Money handling abilities
Accomplishments
Employee of the Month
Havertys Furniture - June, 2024
Honored for consistently delivering outstanding customer service, resulting in positive feedback and enhanced customer satisfaction.
Consistently Achieved High Inspection Scores
Domino's — 2013 - 2021
- Maintained rigorous quality and safety standards, leading to exceptional scores on health and safety inspections.
Certification
Food Manager's License, Expires 2027-12-31
Languages
English
Native or Bilingual
Japanese
Elementary
American Sign Language
Limited Working
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Timeline
Customer Service Representative - Havertys Furniture
12.2023 - Current
Shift Supervisor - Starbucks
12.2021 - 08.2022
Sr. Assistant Manager - Domino's
05.2013 - 12.2021
Manager - Schlotzsky's
12.2011 - 03.2013
Stephenville High School - High School Diploma,
Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Word
Microsoft Excel