My purpose is to to obtain employment Offering strong interpersonal skills to work with individuals with diverse backgrounds.
Overview
7
7
years of professional experience
Work History
Branch Manager
Enterprise Holdings
07.2021 - Current
Greet and assist customers throughout rental process
Lead and assist team throughout business day
Train/develop new employees for promotion
Balance budget for improvement of overall operating profit
Manage fleet size and maintenance
Daily callbacks to keep customers up to date on billing.
Maintained friendly and professional customer interactions.
Assessed employee performance and developed improvement plans.
Engaged employees in business processes with positive motivational techniques.
Complied with regulatory guidelines and requirements.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Consulted customers to boost product sales and services.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Generated financial and operational reports to assist management with business strategy.
Completed filings and upheld strict compliance with regulatory agencies and supervisors.
Submitted loan applications to underwriter for verification and recommendation.
Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Developed strategic plans for day-to-day financial operations.
Analyzed business processes to identify cost savings and operational efficiencies.
Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Designed and maintained financial models to identify and measure risks.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Utilized financial software to prepare consolidated financial statements.
Improved overall financial reporting by streamlining control processes and reporting structures.
Pre and Post Trial Officer
City of Petersburg
03.2020 - 05.2021
Provide supervision of juveniles on electronic monitoring as well as juveniles under probation without electronic monitoring
Responsible for keeping office inventory
Responsible for logging all daily contacts into the DJJ database
Responsible for assigning community service to juveniles that have been court ordered
Conduct random visits to those juveniles on electronic monitoring as well as those in the detention center
Responsible for coordinating informational sessions as court ordered.
Served as court liaison by attending court hearings and presenting reports and recommendations.
Developed case reports detailing inmate history and likelihood of committing another crime.
Performed routine home inspections and drug tests for offenders on parole.
Arranged substance abuse rehabilitation for offenders.
Monitored inmates' progress using questionnaires and psychological testing.
Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Identified issues, analyzed information and provided solutions to problems.
Provided court testimony to support court decisions.
Transportation Logistics Manager
UPS
03.2019 - 04.2020
Tasked with internal audit process maintenance and procedure development through Microsoft applications
Established consistent communication paths with superiors detailing daily progress
Revamped information management processes to create a more efficient and automated work environment
Logged daily risks and inefficiencies while working to identify potential risks through reports.
Monitored logistics performance and identified improvement opportunities.
Managed logistics budgets and forecasting to achieve cost-effective operations.
Resolved shipping discrepancies by coordinating customer and courier communications.
Led third-party vendors in achieving delivery time and cost targets.
Kept corporate departments and customers updated on critical shipments.
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Developed and maintained knowledgeable and productive team of employees.
Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Electronics Supervisor
Target
02.2017 - 10.2018
Interacted with Customers
Provided quality customer service to assist customers in making decisions in purchases
Stocked shelves
Handled cash and credit transactions.
Collaborated with higher level support staff to confer with engineers on details and implications of test procedures and results.
Managed efficient teams of up to Number employees.
Created and managed social media campaigns to increase brand engagement.
Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
Optimized email campaigns to increase open and click-through rates.
Developed creative presentations, trend reports, kitted assets, and product data sheets.
Generated sponsorships with related and partnering entities to enhance marketing objectives.
Project Analyst
Amazon
05.2018 - 03.2019
Monitored ongoing projects for adherence to prescribed timelines, suggesting operational changes where needed.
Built lasting and collaborative partnerships with individuals both within and outside of company.
Collected data from diverse source formats.
Advocated for ways to streamline ongoing projects, prioritizing shorter turnaround times and consistent development quality.
Identified and resolved risk issues in project proposals, mitigating potential liability claims.
Devised standardized project management documentation to streamline future management of repetitive projects.
Determined root cause of problems and issues to implement courses of action required to implement solutions.
Reported project cost analyses to enhance workflow and increase profits.
Education
Bachelor of Science - Criminal Justice
Virginia State University
05.2020
Skills
Performance Reviews
Employee Development
Shift Scheduling
Business Development
Customer Service
Relationship Building
Operational Reports
Branch Operations Management
Operations Management
Marketing
Training and Development
Knowledge of Equifax Application Engine
Information Security
Project Management
Sales Expertise
Conflict Resolution
Loan Documentation
Leadership Experience
Virginia State University, Men's Football Team Member, 08/2017, Present
Virginia State University, Team Captain, 08/2017, Present
Virginia State University, 3 year starter, 08/2017, Present
Virginia State University, 2017 Conference Champion, 08/2017, Present
Volunteer Experience
Kingdom Impact Church, Cleaning, Painting, Greeting of members and visitors, Audio/Visual Ministry service, "Operation Christmas Child" - packaged donated gifts for kids that are less fortunate for Christmas., Thanksgiving Community Dinner - Served members of the community on Thanksgiving Day.
References
Mr. Gus Pryor, Engineer, (804)855-7740 Mr. Carlton Harris, Football Coach, (804)433-0840 Mrs. Terri Smith, Teacher, (804)720-0062 Det. Renee Payne, Detective Richmond Police, (804)586-4439