Aaron Morgan
Norfolk,Virginia
Summary
Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.
Overview
5
5
years of professional experience
Work History
Front of House Employee and Marketing Assistant
Chick-fil-A
08.2024 - 03.2025
- Delivered outstanding customer service in a high-volume environment, consistently meeting and exceeding customer expectations
- Collaborated with team members to achieve daily goals, improving efficiency and maintaining a positive work atmosphere
- Worked with the store owner and store director on marketing projects for the store
Digital Marketing Intern
Studio Center
01.2024 - 05.2024
- Created and implemented strategies to acquire new clients
- Structured and managed campaigns for current clients and sent out weekly reports of their current digital marketing plan
- Shadowed other departments of the business to better understand their responsibilities
Customer Service Representative and Cart Attendant
Target
05.2022 - 08.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Engaged customers in friendly conversation, carefully handled bagged items, offered additional services, and thanked customers for business
- Gathered carts from parking lot and inside store to bring to entrance of store for customer use
Cashier
Fairfax County
06.2020 - 08.2020
- Operated cash register or POS system to receive payment by cash, check, and credit card
- Assisted customers when needed and answered any inquiries they had about the park
- Delivered high-level customer service to patrons using active listening and engagement skills
In-House Marketing Assistant
Hilton Grand Vacations
04.2025 - Current
- Coordinated with various departments to ensure seamless guest experiences and satisfaction.
- Provided exceptional customer service by addressing guest inquiries and requests promptly.
- Trained new staff on concierge procedures and best practices for guest interactions.
- Resolved guest complaints effectively, maintaining professionalism and fostering positive relationships.
- Set up timeshare presentations to current members and owners, as well as guests who do not own all.
Education
Bachelor of Science - Marketing
Old Dominion University
Norfolk, VA05-2024
Skills
- Customer service
- Team player attitude
- Problem-solving
- Highly adaptable
- Excellent multitasking
- Strong work ethic
Timeline
In-House Marketing Assistant
Hilton Grand Vacations
04.2025 - Current
Front of House Employee and Marketing Assistant
Chick-fil-A
08.2024 - 03.2025
Digital Marketing Intern
Studio Center
01.2024 - 05.2024
Customer Service Representative and Cart Attendant
Target
05.2022 - 08.2022
Cashier
Fairfax County
06.2020 - 08.2020
Bachelor of Science - Marketing
Old Dominion University
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