Aaron Morin

Managing Optician

Harbor Eyecare Center

02.2015 - 11.2024

Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
Verified and updated patient records promptly to guarantee accurate prescription information.
Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
Filed claims with vision and medical insurance companies to garner payment for optical services.
Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Learned new catalog of items to present current options to patients.
Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms on inventory purchases.
Operated lensometers to orient and mark uncut lenses for eyeglasses.
Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Educated clients about how to adapt to, wear, and care for eyeglasses.
Helped clients try on and select new frames and recommended lens options to meet specific needs.
Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Aided in selection of eyeglass frames based on customer preferences.
Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Confirmed quality control standards were met for all eyewear and contact lenses.
Maintained safe, clean and organized environment to increase patient comfort.
Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
Implemented effective merchandising strategies that showcased popular frame styles while remaining visually appealing to customers browsing in-store selections.
Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
Optimized display of eyewear collections, making it easier for customers to navigate options and make selections.
Developed and maintained strong relationships with eyewear suppliers, ensuring timely and cost-effective procurement of high-quality products.
Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
Managed inventory effectively, ensuring diverse and adequate selection of eyewear for various customer preferences and prescriptions.
Conducted regular quality checks on eyewear products before dispensing, ensuring all items met strict quality standards.
Improved efficiency in optical lab by streamlining lens cutting and fitting processes.
Contributed to significant increase in repeat business by establishing loyal customer base through exceptional service and follow-up care.
Enhanced customer trust and confidence by providing transparent information on eyewear costs and insurance coverage options.
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Learned and adapted quickly to new technology and software applications.

Summary

Overview

Work History

Managing Optician

Optician, Lab Technician

Education

Graduate - College Prep

Skills

Timeline

Managing Optician

Optician, Lab Technician

Graduate - College Prep

Similar Profiles

Suzanne SchaafSuzanne Schaaf

Nilda RiveraNilda Rivera

Catherine MeadowsCatherine Meadows

Macie RobnettMacie Robnett

Milo FrederickMilo Frederick