Aaron Moseman
Washington DC-Baltimore Area
Summary
A forward-thinking and results-driven cloud-managed Vice President of Managed Services (I will change this with each job to match the title) with extensive experience in building products and services, leading technical teams ranging in size from 15 to 65, and optimizing operational efficiencies within large-scale cloud computing and IT service management. Strong ability to translate complex technical information into actionable insights noted and appreciated by customers and C level executives. Orchestrate operational excellence; reducing overhead costs by 35%, and driving customer satisfaction to solve problems enhancing the business enterprise wide.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Vice President; Managed Services
Brightspot
Reston
01.2022 - Current
- Responsible for 160 customer accounts across diverse market segments, an enterprise-grade composable CMS that empowers content, marketing and editorial teams to easily create, manage and deliver scalable, multichannel digital experiences with speed & flexibility. Leader of cloud operations, service delivery, incident management, and customer success teams. Executive lead for customer engagements across a wide portfolio of enterprise and core accounts.
- Grew organization to 19 direct reports; ranging from junior to principal level positions, incorporating Service Delivery, DevOps, and Cloud Support Engineering teams to meet an expanding customer of 43%.
- Coordinates annual reviews across Managed Services organization of 19 reports, to align with company objectives and operational targets; 99.95% customer availability, achieve 96% gross retention, manage monthly cloud margins +/- 15% of target, drive offshore staff augmentation to increase staffing coverage by 25%.
- Instrumented training opportunities through AWS, GCP, Cloudflare, and Coralogix to enable teams to achieve certifications in Kubernetes, cloud architecture, security and observability product offerings.
- Responsible for incident management, leading teams in US, India, and Ireland to provide 24x7x365 support, achieving availability targets of 99.95% and greater.
- Architected AWS EC2, S3, and Cloudfront optimization efforts that reduced hosting spend, saving the company by 15% ($400K) annually.
- Facilitated AWS contract management across cloud, security, and IT service offerings, negotiated contracts that reduced observability license spend from $460k to $225k annually.
- Engaged dozens of Brightspot’s Fortune-500 clients on tech strategy, operations, and related domains.
- Frequent C Level executive engagements with named accounts: Walmart, FedEx, Nvidia, NBC, PGA, Associated Press, US News, NPR, Hallmark, Wayfair, LA Times, and several others.
- Onboarded over 70 customers to the Brightspot CMS platform, increasing platform service and annual recurring revenues.
Sr. Manager; Business Development
Data Storage Science
Sterling
01.2021 - 01.2021
- Directed business development, account management, and sales operations for federal programs of Data Storage Science, a small business that provides IT consulting and managed services; specializing in data storage management, cloud migration and AI/ML infrastructure for US public and private sector clients.
- Reporting to company founder, Angelica Hayag, LinkedIn aligned staffing plans and federal programs boosting revenue from $7.5 - $10M annually.
- Fostered and secured new strategic partnerships with small businesses to include Lava Technology Services, LATCH LLC, and NEC resulting in teaming opportunities within the United States Patent and Trademark Office.
- Spearheaded CRM optimizations in Salesforce, enhancing account management efficiency, elevating federal and commercial sales pipelines pursuits by 45%.
- Developed and finalized reseller partnerships with 3 leading storage and network consulting firms; (I can’t include names due to security level sensitivity across the contracts we were pursuing. Perhaps I should remove this line?), enhancing productivity by x %. Contracts were underway prior to me leaving so I don’t know the financial terms post award.
AOL Sr. Engineering Manager; Enterprise Platforms & Data Solutions
Here Technologies
Burlington
01.2014 - 01.2021
- Managed global workforce of 25 employees providing DevOps solutions in the areas of monitoring, log management, IT applications, and content management applications serving over 8000 enterprise users for Here Technologies, a global leader in location and data services, providing precise, flexible, cloud-based mapping, real-time traffic, navigation, and location intelligence solutions to enterprises, automotive, and consumer applications.
- Collaborated with 4 core product teams to seamlessly integrate services powering location and mapping technologies across automakers, BMW, Mercedes-Benz, Audi, and VW to incorporate HERE platform service offerings.
- Launched enterprise log management service that provided 20TB of daily platform data, enhancing product observability, tightened security insight, supporting over 30 teams globally.
- Managed a budget of $10M annually and led cost optimization efforts that achieved over $1.5 million in savings (15% savings), by implementing efficiency improvements across Splunk and AWS cloud services.
Head of Operations, Cloud Platform Engineering
Symantec
Sterling
01.2011 - 01.2014
- Managed Norton consumer cloud products and global workforce of 65 in the US and India, including managers, project managers, systems engineers, and customer support professionals for Symantec, a household name leader in enterprise-grade cybersecurity, cloud & consumer security products.
Advisory Consultant, Aerospace and Defense
EMC Corporation
McLean
01.2009 - 01.2011
- Served as technical consultant for federal systems integrations, positioning EMC Corporation (now part of Dell EMC under Dell Technologies), VMWare, and RSA products to support federal programs for this global leader in global data storage, infrastructure, security, virtualization, and cloud services.
Senior Technical Manager, Enterprise Storage Services
AOL
Dulles
01.1997 - 01.2009
- Managed team of 20 storage professionals, responsible for multi-petabyte scale storage operations for the dominant internet service provider of that time period.
Education
Bachelor of Science - Double Concentration, Information Systems and Economics
Ferrum College
Ferrum, VASkills
- Splunk Datadog Coralogix AWS GCP Cloudflare Unix/Linux Kubernetes Dell EMC Storage Solutions NetApp DDN Salesforce Jira Confluence Laceworks SolarWinds
Certification
- EMC Proven Professional Certification (EMC)
- VMware Certified Professional
Websites
Custom
Large-Scale Cloud-Managed Services and Operations | Digital Transformation and IT Strategy | Data Storage Solutions and Implementation | Service Delivery | Customer Success | Cost Management and Optimization| Vendor Management | US Citizen- Ability to Obtain Security Clearance
Timeline
Vice President; Managed Services
Brightspot
01.2022 - Current
Sr. Manager; Business Development
Data Storage Science
01.2021 - 01.2021
AOL Sr. Engineering Manager; Enterprise Platforms & Data Solutions
Here Technologies
01.2014 - 01.2021
Head of Operations, Cloud Platform Engineering
Symantec
01.2011 - 01.2014
Advisory Consultant, Aerospace and Defense
EMC Corporation
01.2009 - 01.2011
Senior Technical Manager, Enterprise Storage Services
AOL
01.1997 - 01.2009
Bachelor of Science - Double Concentration, Information Systems and Economics
Ferrum College
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