Aline McCarty
Spencer,OK
Summary
Results-oriented Work From Home Agent with extensive experience in customer service, sales, and technical support. Demonstrated expertise in CRM software and modern telecommunication technology. Achieved significant improvements in customer satisfaction ratings through effective problem resolution. Recognized for delivering professional service while maintaining composure in high-pressure situations.
Overview
24
24
years of professional experience
Work History
Administrative Manager
Mr. Perfect Moving Co.
Oklahoma City, OK
04.2023 - Current
- Maintained precise documentation of customer account activities, including adjustments and collections.
- Verified payroll information by cross-referencing employee hours with submitted timesheets.
- Conducted follow-up calls to assess customer satisfaction with services.
- Resolved incoming calls professionally, promptly, providing accurate information on products and services.
Customer Care Representative
Cox Communications
Oklahoma City, OK
03.2020 - 01.2023
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Resolved customer complaints through effective communication and problem-solving.
- Implemented process improvements to enhance service efficiency and customer satisfaction.
- Managed inbound customer inquiries regarding product features and promotions.
Claims Processor
NTT Data Services
Oklahoma City, OK
09.2016 - 03.2020
- Ensured quality and reliability through meticulous software and systems testing.
- Executed quality assurance reviews on claims to uphold regulatory standards.
- Reviewed customer claims, pinpointing discrepancies and suggesting corrective measures.
- Maintained detailed records of all processed claims per departmental protocols.
- Compiled reports detailing collection activities for management oversight.
Administrative Assistant
Eldorado Motors
Oklahoma City, OK
01.2008 - 06.2012
- Optimized meeting schedules and calendar management for executive team to enhance administrative operations.
- Resolved discrepancies in financial statements and accounting reports promptly.
- Executed accurate data entry into computer systems, ensuring information completeness.
- Processed customer orders efficiently in fast-paced environment.
Customer Service Manager
Walmart
Oklahoma City, OK
09.2001 - 11.2006
- Executed inventory audits to verify product levels in register area.
- Trained new cashiers and customer service team members to enhance onboarding efficiency.
- Operated scanners, scales, calculators, and cash registers while expediting customer orders.
- Processed returns and exchanges in compliance with company policies.
Education
Some College (No Degree) - Early Childhood Education
Metro Tech
Oklahoma City, OKSkills
- Information entry and management
- Analytical assessment and quality control
- Account management strategies
- Payroll administration processes
- Administrative efficiency improvements
- Documentation oversight
Timeline
Administrative Manager
Mr. Perfect Moving Co.
04.2023 - Current
Customer Care Representative
Cox Communications
03.2020 - 01.2023
Claims Processor
NTT Data Services
09.2016 - 03.2020
Administrative Assistant
Eldorado Motors
01.2008 - 06.2012
Customer Service Manager
Walmart
09.2001 - 11.2006
Some College (No Degree) - Early Childhood Education
Metro Tech
Similar Profiles
SIMPHIWE MNDEBELESIMPHIWE MNDEBELE
Volunteer at Mr PerfectVolunteer at Mr Perfect
Paul HuntPaul Hunt
Owner/Operator at Mr. P's Moving Co.Owner/Operator at Mr. P's Moving Co.
Tykeevian MeansTykeevian Means
Warehouse Worker at John Fayard Moving & Warehouse Superv. Mr. VickWarehouse Worker at John Fayard Moving & Warehouse Superv. Mr. Vick
Patsy ScottPatsy Scott
Teacher at Distinctive Home Learning ProgramTeacher at Distinctive Home Learning Program
Michael HunterMichael Hunter
Dietary Director at Jasmine Estate of Oklahoma CityDietary Director at Jasmine Estate of Oklahoma City