Aaron Nalley
Cumming,GA
Summary
Dedicated commercial insurance professional with a history of meeting company goals utilizing consistent and organized practices. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
4
4
years of professional experience
Work History
Associate Operations Manager
Marquee Insurance Group, LLC
11.2022 - 09.2023
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
- Worked with the operations team to collaboratively reach targets for both the team and department, while consistently meeting or exceeding personal quotas.
- Maximized performance by monitoring daily activities and mentoring team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Processing Coordinator
Marquee Insurance Group, LLC
02.2022 - 11.2022
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and insurance providers through account development and processing.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Proved successful working within tight deadlines and a fast-paced collaborative environment.
- Manage relationship between internal teams and underwriting markets.
Operations Specialist
Marquee Insurance Group, LLC
04.2021 - 02.2022
- Developed and updated training documentation and protocol for both existing and new hire employees.
- Offered detailed information about products and binding coverage.
- Received inbound phone calls and electronic quote submissions.
- Analyzed customer needs to provide customized insurance solutions.
- Worked through a ticketed system to ensure proper handling of client request for midterm policy changes and endorsements.
Office Administration Coordinator/Dispatch
My Georgia Plumber, Inc
03.2020 - 04.2021
- Execute a variety of operational and service tasks, including coordinating and leading teams, escalating operational issues, supporting personnel, and troubleshooting emerging and urgent issues.
- Generate and maintain servicing documentation to best manage execution of work order, report on statuses, and complete tasks on time and within budget.
- Leverage exceptional interpersonal and communication skills to cultivate strong working relationships with vendors, utilizing same to coordinate with internal partners on resource allocation to ensure flawless execution of projects.
- Answered multi-line phone system, routing calls, delivering messages to staff, dispatch drivers, and schedule clients.
Education
Bachelor of Science - Integrative Studies
Kennesaw State University
Kennesaw, GA05.2019
Skills
- Policy Management Expertise
- Customer Service and Assistance
- Insurance Industry Knowledge
- New Agent Training
- Client Relationship Management
- Property and Casualty Insurance Underwriting
- Leading Projects
- Team Leadership
- Key Performance Indicators (KPI)
Timeline
Associate Operations Manager
Marquee Insurance Group, LLC
11.2022 - 09.2023
Processing Coordinator
Marquee Insurance Group, LLC
02.2022 - 11.2022
Operations Specialist
Marquee Insurance Group, LLC
04.2021 - 02.2022
Office Administration Coordinator/Dispatch
My Georgia Plumber, Inc
03.2020 - 04.2021
Bachelor of Science - Integrative Studies
Kennesaw State University
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