Aaron Nielsen
Account Manager
Summary
Dynamic and results-driven Account Manager with extensive experience managing commercial, government, and education accounts, as well as driving growth in fast-paced sales environments. Skilled at building long-term client relationships, resolving complex issues, and delivering customized solutions that boost retention and revenue. Proven success at top organizations like AT&T, Apple and Quill, with a strong background in consultative selling, account development, and cross-functional collaboration. Adept at navigating procurement processes, leading promotional initiatives, and consistently exceeding performance targets across multiple industries.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Account Manager-Commercial, Government-Education
Quill.com
08.2024 - Current
- Managed a portfolio of commercial, government, and education accounts, focusing on client retention, upselling opportunities, and overall account growth.
- Handled customer inquiries, order issues, and billing disputes, ensuring timely resolutions to maintain high customer satisfaction.
- Executed targeted promotional campaigns tailored to commercial and institutional clients to drive adoption of new product lines and seasonal initiatives.
- Navigated procurement processes for government and education clients, ensuring compliance with purchasing guidelines and contract requirements.
- Utilized CRM systems to track account activity, analyze buying patterns, and forecast client needs to proactively offer solutions.
- Collaborated with internal teams across sales support, marketing, and operations to deliver customized solutions and improve client experience.
Account Manager - B2B Business Development
Apple
04.2022 - 08.2024
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
- Implemented creative marketing strategies that led to increased brand visibility and awareness among target customers.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
B2B Sales Representative
AT&T
01.2021 - 04.2022
- Managed a portfolio of accounts, ensuring timely follow-up on leads and maintaining accurate records in CRM system.
- Negotiated contracts for better pricing and terms, resulting in improved profit margins.
- Collaborated with cross-functional teams to deliver exceptional customer service and drive repeat business.
- Boosted client retention rates by fostering strong relationships and addressing concerns promptly.
Account Manager, Inside Sales
Samsung Electronics
04.2019 - 06.2020
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Consistently met or exceeded quarterly sales targets by diligently monitoring progress toward goals.
- Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolution.
- Boosted client satisfaction by effectively addressing concerns and providing tailored solutions.
Lead Retail Sales Consultant
AT&T
04.2011 - 02.2018
- Boosted customer satisfaction by providing excellent service and addressing inquiries promptly.
- Conducted regular performance evaluations for team members, identifying areas for improvement and growth opportunities.
- Collaborated with team members to achieve monthly sales targets consistently throughout tenure as lead consultant.
- Monitored competitor activity, staying informed of industry trends to make more strategic decisions in-store operations.
Education
Bachelor of Science - Marketing
University of Wisconsin - Parkside
Skills
Pipeline Management
Account management
Teamwork and collaboration
Account development
Client relationship management
Business development
Data analytics
Documentation and reporting
Revenue generation
Sales meetings and orientations
Contract negotiation
Upselling
Pipeline ManagementCRM proficiency
CRM proficiencyVerbal and written communication
Verbal and written communicationData-driven decision-making
Data-driven decision-makingRelationship Management
Relationship ManagementCustomer Service
Customer ServiceStaff Training and Development
Staff Training and DevelopmentGoal Setting and Achievement
Goal Setting and AchievementStrategic account development
Strategic account developmentCertification
Mobile Device Management, Jamf
Timeline
Account Manager-Commercial, Government-Education
Quill.com
08.2024 - Current
Account Manager - B2B Business Development
Apple
04.2022 - 08.2024
B2B Sales Representative
AT&T
01.2021 - 04.2022
Account Manager, Inside Sales
Samsung Electronics
04.2019 - 06.2020
Lead Retail Sales Consultant
AT&T
04.2011 - 02.2018
Bachelor of Science - Marketing
University of Wisconsin - Parkside