Aaron Okonofua
Dallas,TX
Summary
Business-minded college graduate with exemplary skills in customer service, time management and service coordination. Bringing over 8 total years of related experience. Pursuing similar position with expanding company. I am considered to be a hardworking, intuitive individual, who is able to use my psychology background to create, tend to, and maintain professional relationships.
Overview
8
8
years of professional experience
Work History
FMLA Claims Specialist
New York Life Insurance Co
03.2022 - 02.2023
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Organized, planned and documented materials for Leave of absence claims.
Pension Administrator
Milliman
12.2020 - 11.2021
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
- Assisted with design and implementation of various employee benefits programs.
- Gathered information about each position and related occupation with employee interviews, field observations, and industry research.
- Researched and analyzed wage, salary and other industry trends.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Apartment Leasing Consultant
The Arch Denton
01.2018 - 06.2020
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected rent and tracked resident payments and information in computer system.
- Registered clients on database to enable tracking history and maintain updated records.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
Cashier
Braums Ice Cream And Dairy
01.2015 - 04.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Arts - Psychology
University of North Texas
Denton, TX05.2020
Skills
- Reading Comprehension
- Follow-Up Requirements
- Creative Solutions
- Documentation Review
- Workflow Requirements
- Policy Reinstatement Approvals
- Insurance Industry Experience
- Efficient Sales Transactions
- Confidential Records Management
- Project Requirements
- Settlement Documents
- Production Goals
- Policy and Procedure Explanations
- Work Organizing and Prioritizing
- Direct Marketing
- Microsoft Office
- Accounts Payable and Accounts Receivable
- Special Handling
- Electronics Knowledge
- Policy Update Coordination
- Claims
- Database Updates
- Electronic Authorization Processing
- Payment and Investigation Escalations
- Client Relationships
Timeline
FMLA Claims Specialist
New York Life Insurance Co
03.2022 - 02.2023
Pension Administrator
Milliman
12.2020 - 11.2021
Apartment Leasing Consultant
The Arch Denton
01.2018 - 06.2020
Cashier
Braums Ice Cream And Dairy
01.2015 - 04.2016
Bachelor of Arts - Psychology
University of North Texas