Dynamic and hard working professional with exceptional customer service skills and a deep understanding of mixology techniques.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Gibbsboro Enterprises, LLC - The Chophouse
10.2024 - Current
Provide excellent bar & table service by maintaining knowledge of all menu items, including beverages and wines, and make recommendations upon request.
Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
Effectively communicate with guests and co-workers to ensure guest satisfaction.
Bartender
Finley Catering
11.2017 - Current
Verified drinking age requirements of customers by carefully reviewing photo identification.
Prepared custom drink orders by accurately measuring and mixing house ingredients.
Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Maintained clean, attractive and well-stocked bar area.
Bartender
FCM Hospitality
06.2015 - Current
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Obtained cash bank and stocked service bar to prepare for operation.
Performed opening and closing duties.
Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Served high customer volumes during special events, nights, and weekends.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Store Manager
Tire Tech, LLC
07.2022 - 10.2023
Managed daily operation of a retail store including execution of sales, services and customer experience initiatives.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Train & assist new sales associates on POS system and sales techniques.
Approved regular payroll submissions for employees.
Maintained high customer retention rate while consistently exceeding sales goals.