Aaron Orsolini
Lehi
Summary
Dynamic customer service professional with proven expertise at Megaplex Theaters, excelling in conflict resolution and active listening. Enhanced customer loyalty through empathetic complaint handling and effective problem resolution. Proficient in data entry and maintaining detailed records, contributing to improved customer satisfaction and retention.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Megaplex Theaters
08.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Food Handler/Customer Service Representative
McDonald's
05.2024 - 07.2024
- Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.
- Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
- Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Improved food safety by diligently following proper food handling procedures and maintaining a clean work environment.
- Supported kitchen staff in daily operations, including prep work, cooking, and dishwashing as needed to ensure seamless service.
- Ensured high-quality customer experiences by promptly addressing any concerns or complaints regarding food preparation or presentation.
Food Handler/Customer Service Representative
CornBelly's
09.2023 - 10.2023
- Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.
- Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.
- Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
- Supported kitchen staff in daily operations, including prep work, cooking, and dishwashing as needed to ensure seamless service.
- Improved food safety by diligently following proper food handling procedures and maintaining a clean work environment.
- Set up kitchen every morning by turning on equipment, cutting ingredients and stocking workstations.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
No Degree -
Polaris High School
American Fork, UT05-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Conflict resolution
- Complaint handling
- Client relations
Timeline
Customer Service Representative
Megaplex Theaters
08.2024 - 12.2024
Food Handler/Customer Service Representative
McDonald's
05.2024 - 07.2024
Food Handler/Customer Service Representative
CornBelly's
09.2023 - 10.2023
No Degree -
Polaris High School
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