Aaron Ortiz
Santa Fe,NM
Summary
Seasoned Police Captain with 20 years of experience in law enforcement. Adept at budgeting, performing personnel management, and operation management. Sound knowledge of security standards, policies, and procedures. Performs complex and highly responsible planning and supervisory duties associated with crime prevention and law enforcement activities. Directs staff, administers budget, and plans and organizes divisions in alignment with department goals. Serves as liaison between the department and local, state, and federal agencies.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Police Captain
City Of Santa Fe
05.2021 - Current
- Documented incidents and arrest activities, reviewed written reports and communicated with subordinates to facilitate administrative follow-up.
- Liaised with government, civic and private organizations to promote community safety.
- Approved training and education designed to maintain and improve officer patrol and protective services.
- Handled inquiries and made presentations before various commissions and news outlets.
- Supervised administrative and support functions of non-sworn personnel.
- Led a team of officers in conducting investigations, solving complex cases, and ensuring public safety.
- Monitored and managed tactical communications to control information and focus resources.
- Ensured compliance with all local, state, and federal laws during daily operations, mitigating legal risks.
- Boosted staff productivity and performance by coordinating and standardizing disciplinary and motivational approaches.
- Conducted internal investigations to uphold disciplinary standards within the police force, promoting accountability among officers.
- Collaborated with other agencies for coordinated responses to emergencies or large-scale events requiring multi-agency cooperation.
Police Lieutenant
City Of Santa Fe
07.2019 - 05.2021
- Established and enforced employee performance policies.
- Audited inventory of safety equipment and weapons for mission security compliance.
- Promoted a culture of accountability among officers by setting high standards for conduct and performance evaluation systems that rewarded excellence while identifying areas for improvement.
- Frequently patrolled routes and talked with business owners and residents.
- Increased collaboration between divisions, fostering a more cohesive and efficient department overall.
- Managed personnel scheduling, ensuring optimal coverage during peak times and effective response to emergency situations.
- Engaged with local individuals and community leaders to discuss crime reduction strategies.
- Answered emergency calls for help from citizens and business owners.
- Educated staff members on proper field procedures to boost public trust in officers and efficiency.
- Served as an incident commander during critical events or emergencies, coordinating all aspects of response efforts efficiently.
- Reduced crime rates through effective deployment and management of patrol officers.
- Contributed to policy development and implementation within the department that led to more effective policing strategies.
- Improved officer performance by conducting regular evaluations and providing constructive feedback.
- Managed internal affairs investigations fairly and impartially, upholding departmental integrity at all times.
- Mentored junior officers, fostering professional growth and encouraging career advancement within the force.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Developed and maintained positive relationships with community members.
- Liaised with local, state, and federal regulatory agencies to streamline investigation completion.
Hostage Negotiator - Commander
City Of Santa Fe
11.2016 - 07.2019
- Conducted thorough debriefings after each incident to identify areas for improvement and implement changes accordingly.
- Mentored junior negotiators, sharing knowledge and providing guidance to enhance their skills and abilities.
- Provided support to victims'' families during crisis situations, ensuring their needs were addressed and they were kept informed throughout the process.
- Evaluated performance metrics from past negotiations to optimize approaches for future operations continually.
- Assisted in developing departmental policies and procedures related to crisis negotiations, ensuring alignment with national standards and guidelines.
- Conducted extensive research on specific cases to better understand the backgrounds of hostage-takers and inform negotiation strategies.
- Collaborated with law enforcement teams to gather critical intelligence and provide expert advice on negotiation tactics.
- Maintained up-to-date knowledge of current trends and best practices in hostage negotiation, applying insights to improve outcomes.
- Maintained a calm demeanor under pressure, effectively handling highly-emotional situations while working towards a peaceful outcome.
- Utilized advanced listening skills when engaging with hostage-takers to build trust while gathering vital information needed during a crisis situation successfully.
- Achieved successful negotiations by establishing rapport and effectively communicating with hostagetakers.
- Prepared comprehensive reports after each negotiation, documenting actions taken, lessons learned, and recommendations for future incidents.
- Contributed to interagency cooperation by participating in joint trainings and exercises with other law enforcement agencies.
- Increased team cohesion by facilitating regular meetings focused on strategy development, information sharing, and skill-building activities.
- Inspected facilities and equipment to determine operational and functional capabilities in emergency situations.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
- Improved realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends.
Police Sergeant, Patrol
City Of Santa Fe
05.2013 - 07.2019
- Guided officers through difficult situations, backing up teams onsite and advising on strategic decisions.
- Conducted regular evaluations of officers'' strengths, weaknesses, and areas for improvement to enhance overall team performance.
- Participated in ongoing training programs to remain current on law enforcement trends, tactics, and technologies.
- Managed daily scheduling of patrol personnel, ensuring adequate coverage during peak hours or special events.
- Led successful investigations, resulting in the apprehension of suspects and resolution of criminal cases.
- Conveyed important information at start of each shift such as areas of focus and persons of interest in local areas.
- Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.
- Investigated allegations of employee misconduct, reported findings and coordinated warranted disciplinary actions.
- Inspected officers and vehicles to identify and correct any unprofessional appearances.
- Granted or denied leave requests and scheduled coverage for shortages.
- Increased officer accountability and performance through consistent evaluation, feedback, and training opportunities.
- Oversaw the proper maintenance and care of departmental equipment, ensuring that officers were equipped with necessary resources to perform their duties effectively.
- Mentored junior officers, providing guidance on department policies, procedures, and best practices for effective law enforcement.
- Administered disciplinary actions when necessary, ensuring a high standard of professionalism within the department.
- Enhanced public safety by effectively coordinating and supervising patrol operations in assigned areas.
Police Officer - Patrol
City Of Santa Fe
03.2007 - 05.2013
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Apprehended offenders and conducted interviews and interrogations.
- Mentored junior officers on the importance of ethical behavior, accountability, and professionalism in their role as public servants.
- Issued traffic citations and electronic tickets for violations of traffic laws.
- Responded to emergency calls to provide assistance to citizens in need.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Police Officer
City Of Las Vegas
03.2005 - 03.2007
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Assisted in the development of crime prevention strategies, resulting in safer neighborhoods.
Police Communications Dispatcher
City Of Las Vegas
09.2004 - 03.2005
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced officer safety by providing accurate and timely information during critical incidents.
- Reduced errors by meticulously entering data into computer-aided dispatch systems.
- Streamlined communication between officers and emergency personnel, ensuring seamless coordination during high-stress situations.
Education
High School Diploma -
West Las Vegas High School
Las Vegas, NM05.2003
Skills
- Internal Affairs Investigator
- Laws and ordinances knowledge and application
- Computer efficiency - 100 words per minute
- Workload balancing
- Courtroom Testimony
- Crisis Management
- Budget Management
- Search and seizure
- Personnel Supervision
- Conflict de-escalation
- Team Management
- Policy Enforcement
- Emergency Response
- Records Maintenance
- Report Preparation
Certification
Certified Public Safety Telecommunicator
*Graduated the State of New Mexico Public Safety Telecommunicator Course on May 220, 2005
*Received Diploma and Certification as an Emergency Dispatcher.
Certification No. 06-0048P
Certified Law Enforcement Officer, State Of New Mexico
*Successful completion of the New Mexico Law Enforcement Academy on May 26, 2006.
*Certification Number 06-0048-P.
*Successfully met the requirements of LAWS, 1979, Chapter 7, Section 42 through 49.
Accomplishments
- Coordinated a league of 800+ youth baseball and softball players and 100+ volunteers.
- Collaborated with City of Santa Fe parks division to permit fields, schedule activities, and schedule games.
President (volunteer) of Santa Fe Little League from 2017 to 2023.
References
Available upon request
Timeline
Police Captain
City Of Santa Fe
05.2021 - Current
Police Lieutenant
City Of Santa Fe
07.2019 - 05.2021
Hostage Negotiator - Commander
City Of Santa Fe
11.2016 - 07.2019
Police Sergeant, Patrol
City Of Santa Fe
05.2013 - 07.2019
Police Officer - Patrol
City Of Santa Fe
03.2007 - 05.2013
Police Officer
City Of Las Vegas
03.2005 - 03.2007
Police Communications Dispatcher
City Of Las Vegas
09.2004 - 03.2005
High School Diploma -
West Las Vegas High School