Aaron O'Shea
New Port Richey,FL
Summary
Dynamic Care Manager with extensive experience at Humana, excelling in care coordination and client advocacy. Proven ability to develop tailored care plans and ensure regulatory compliance, enhancing patient satisfaction. Adept at crisis management and effective communication, consistently achieving positive outcomes for diverse client needs.
Overview
37
37
years of professional experience
Work History
Care Manager
Humana
Lexington, Kentucky
03.2004 - 04.2024
- Coordinated care plans for members to ensure comprehensive support.
- Monitored member progress and adjusted plans as necessary.
- Educated members on health resources and available services.
- Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.
- Ensured that all documentation is completed accurately according to state regulations.
Case Manager
Adult Comprehensive Protection Services
Pinellas Park, Florida
08.2001 - 02.2004
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Conducted home visits to assess the safety of living environments for clients.
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Maintained confidentiality and adhered to professional ethics and standards.
Assistant Manager
Chuck E Cheese
St. Petersburg, Florida
08.1995 - 07.2001
- Resolved guest complaints and maintained a positive atmosphere.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Weather Observer
USAF
MacDill AFB, FL
11.1986 - 06.1991
- Monitored weather conditions using specialized instruments and tools.
- Recorded observations and maintained accurate weather logs daily.
- Ensured compliance with safety protocols during weather observation activities.
- Maintained a high degree of accuracy when recording observations in accordance with established protocols.
- Checked and recorded daily weather conditions such as temperature, humidity, wind speed and direction, barometric pressure, precipitation type and amount.
Education
Bachelor of Arts - Psychology
St Leo University
St Leo, FL05-2001
Bachelor of Arts - Hotel, Motel, And Restaurant Management
St Leo University
St Leo, FL05-1994
Skills
- Care coordination
- Needs assessment
- Regulatory compliance
- Care planning
- Client advocacy
- Case documentation
- Effective communication
- Problem solving
- Time management
- Adaptability and flexibility
- In-home care plans
- Multitasking capacity
- Verbal and written communication
- Crisis management
- Patient satisfaction
- Organizational skills
Timeline
Care Manager
Humana
03.2004 - 04.2024
Case Manager
Adult Comprehensive Protection Services
08.2001 - 02.2004
Assistant Manager
Chuck E Cheese
08.1995 - 07.2001
Weather Observer
USAF
11.1986 - 06.1991
Bachelor of Arts - Psychology
St Leo University
Bachelor of Arts - Hotel, Motel, And Restaurant Management
St Leo University
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