Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aaron Pace

Dallas,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Manager

Shake Shack
05.2024 - Current
  • Sent out Weekly TDM and Inventory Variance/ action plans Emails to My area Director and other DFW Shacks.
  • Interviewed potential new hires.
  • Performed weekly inventory counts and two mid week inventory counts for 7+ months.
  • placed truck, Amazon, Parts Town, Team World, AlphaGraphics, and Wasserstrom orders weekly and quarterly based off our given budget.
  • Manage daily/ weekly labor % and hours.
  • Reached out to Hotels, The City, Malls, Schools, and local businesses to plan Catering orders, donation days, or sample/ market at their events.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Retrained all Team members at the NorthPark Mall location on standards and cleanliness.
  • Promoted multiple TM's to Trainer and cross trainer, and promoted one person to shift Manager.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Provided ongoing coaching to every team member in order to drive continuous improvement in their performance levels consistently over time.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.

Crew Member/ Trainer/Bird Specialist

Raising Cane's
09.2022 - 01.2023
  • Trained other employees in customer service, food safety, and performance requirements.
  • Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
  • Set positive example for team members by providing high-quality, efficient service.
  • Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
  • Maintained current knowledge of all team position requirements.
  • Facilitated open lines of communication between management and crew members, resolving issues promptly to maintain high morale levels.
  • Provided constructive feedback to crew members, facilitating professional growth and development.
  • Collaborated with management to identify areas for improvement within the team''s performance.

Education

High School Diploma -

Plano Academy High School
Plano, TX
05-2025

Skills

  • Reliable
  • Energetic and enthusiastic
  • Training and Development
  • Interpersonal skills
  • Inventory control
  • Safety compliance
  • Operations management
  • Verbal and written communication
  • Team building
  • Customer service
  • Active listening
  • Critical thinking

Certification

  • Management Food Handlers Certification

Timeline

Shift Manager

Shake Shack
05.2024 - Current

Crew Member/ Trainer/Bird Specialist

Raising Cane's
09.2022 - 01.2023

High School Diploma -

Plano Academy High School

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