Summary
Overview
Work History
Education
Skills
Timeline
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Aaron Patrick

Adair Village,OR

Summary

Professional with proven success in managing retail operations, ensuring customer satisfaction, and optimizing sales performance. Strong focus on teamwork, reliability, and adaptability to changing needs. Expertise in inventory management, staff training, and financial oversight. Known for effective communication, problem-solving abilities, and unwavering commitment to achieving results.

Overview

8
8
years of professional experience

Work History

Fire Technician

Servpro
08.2023 - 03.2025
  • Maintained a clean and organized workspace, adhering to company guidelines while promoting a positive representation of the organization''s commitment towards safety and professionalism.
  • Cleaning houses and businesses after fire, water and smoke damage from the ceiling to the floor, including appliances and bathrooms.
  • Cleaning customers contents from fire, smoke and water damage.
  • Demolition of walls and ceilings and removal of debris
  • General clean for customers and businesses after reconstruction
  • Cleaned customers carpets
  • Packing in/out customers and businesses content after a fire or water incident



Convenience Store Manager

Village Food Mart
08.2021 - 08.2023
  • Ensured compliance with all local, state, and federal regulations related to store operations, safety protocols, and licensing requirements.
  • Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
  • Handled cash transactions accurately while maintaining strict adherence to financial controls and security procedures.
  • Maintained high standards of cleanliness and organization within the store to create a pleasant shopping experience for customers.
  • Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
  • Developed strong relationships with vendors to ensure timely deliveries and negotiate favorable pricing deals.
  • Completed daily paperwork on sales reporting, banking and payroll reporting.
  • Conducted regular performance evaluations for staff members offering constructive feedback aimed at supporting their professional development goals.
  • Balanced multiple priorities simultaneously during peak business hours without sacrificing quality or customer satisfaction levels.
  • Optimized product assortment by regularly evaluating sales performance data and adjusting stock levels based on demand fluctuations.
  • Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance.
  • Oversaw maintenance projects within the store facility to ensure a safe environment for both customers and employees alike.
  • Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
  • Resolved customer complaints in professional and timely manner.
  • Boosted sales through strategic merchandising, product placement, and targeted promotions.
  • Improved store efficiency by streamlining inventory management processes.
  • Managed daily store operations for optimal performance, including opening, closing, and staff scheduling.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Assistant Store Manager

Village Mart
10.2019 - 08.2021
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Cashier

Plaid Pantry
09.2017 - 10.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Increased sales of promotional items by informing customers about current offers.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Enhanced shopping experience, provided product information and location assistance.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Learned duties for various positions and provided backup at key times.
  • Learned duties for various positions and provided backup at key times.

Education

GED -

Portland Community College
Portland, OR
05-2021

Skills

  • Employee training
  • Theft prevention
  • Merchandising strategies
  • Scheduling coordination
  • Time tracking
  • Store maintenance
  • Positive attitude
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Problem resolution
  • Customer relations
  • Professional and courteous
  • Task prioritization
  • Work Planning and Prioritization
  • Scheduling and coordinating
  • Self motivation
  • Managing operations and efficiency
  • Customer relationship management
  • Conflict resolution
  • Hiring and training
  • Recruitment and hiring
  • Training and development
  • Operations management
  • Goal setting
  • Professionalism
  • Good judgment
  • Task delegation
  • Quality control
  • Complex Problem-solving
  • Documentation and reporting
  • Negotiation and conflict resolution
  • Employee coaching and mentoring
  • Schedule management
  • Preventive Maintenance

Timeline

Fire Technician

Servpro
08.2023 - 03.2025

Convenience Store Manager

Village Food Mart
08.2021 - 08.2023

Assistant Store Manager

Village Mart
10.2019 - 08.2021

Cashier

Plaid Pantry
09.2017 - 10.2019

GED -

Portland Community College

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Aaron Patrick