KENNETTA MOBLEY
Arlington,WA
Summary
Eager to apply my academic and professional background towards launching a successful career in an entry level management position with an employer offering opportunities for professional development in exchange for demonstrated drive and commitment to superior job performance.
Overview
25
25
years of professional experience
Work History
Package Handler
Federal Express Ground
2020.10 - Current
- Assess all packages for integrity and occasionally inspect contents when damages occur in transit.
- Oversees major components of conveyor during continuous scanning of packages weighing 25-40 pounds.
- Nominated package handler of the month every quarter.
- Climbs ladders and sorts all packages to each line with efficiency for loading of each van line divided by SKU number for each sort for up to 8 hours a day.
- Hazmat training completed.
- Integral part of Safety team
- Assists quality assurance team in ensuring packages are in good condition.
Customer Service Relations Specialist
Navy Exchange
2020.09 - Current
- Greets and provides specialized services to customers
- Performs transactions quickly, efficiently, and professionally
- Provides layaway services, refunds, merchandise exchanges, and price adjustments
- Takes and places customer special orders
- Monitors status of rain checks issued to customers
- Assists customers in opening NEXCARD accounts
- Have knowledge and experience with NEX store policies
- Interact with customers and coworkers in a friendly and professional manner
- Communicates information to customers knowledgably and legibly
- Review stock assortments and communicate regularly with supervisor
- Perform cash register transactions accurately
- Advise customers of upcoming sales events and services available through the Navy Exchange
- Maintain a high level of awareness in assigned areas and offer excellent customer service to all patrons
- Complete paperwork accurately and in a timely manner
- Assists in training new associates on store programs and policies.
Customer Service Relations Specialist
Navy Exchange
2017.01 - 2020.01
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Built and managed relationships with key clients and partners to drive growth.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
Customer Service Representative
Navy Exchange
2015.01 - 2017.01
- Same as previous job
Customer Service Representative
Navy Exchange
2011.01 - 2015.01
- Same as previous job
Cashier/Customer Service Representative
Navy Exchange
2008.01 - 2011.01
- Monitored operation of a fully automated self-service gasoline station
- Processed payments through cash or credit cards for products sold
- Recorded gas pump readings
- Kept work areas clean and ensured all pumps were in compliance with fire and safety guidelines
- Responded to patron inquiries in a prompt and friendly manner.
Environmental Service Janitor
IQC Corporation
2004.01 - 2008.01
- Provided cleaning services for various National City Banks in various locations
- Developed efficient skills in completing tasks in a timely manner
- Displayed leadership skills, prioritizing, supply ordering, safety and sanitation, and customer relations.
Supervisor
Cleveland Hopkins International Airport
1999.01 - 2003.01
- Oversaw the daily operations for American Bagel/Starbucks
- Included inventory, purchasing, customer service, stocking, and scheduling.
Education
Associates in Business, Principles of Accounting I, II & III, Math Study Skills, Intermediate Algebra, Precalculus, Business Statistics, General Biology with/lab, Business Law, Micro & Macro Economics, Intro to Mass Media, Business Algebra, Business Calculus, Philosophy -
Olympic Community College
Bremerton, WA06.2017
Associates in General Studies, Public Speaking, Reading/Writing Communication, First year Prealgebra, Intro to Software Applications (Mod 1), Lit Composition (Mod 2), Elementary Algebra Foundation, General Psychology, World Civic II, Work with Individuals & Families, Intermediate Algebra, Public Relations, Small Business Management, Intro to Nutrition, Entrepreneurship, Principle of Sociology, Architecture of the World, Intro to Business, Principle of Environmental Science, Intro to Early Childhood Education, Sociology of General -
Three Rivers Community College
Norwich, CT06.2015
Skills
- Warehouse Safety
- Heavy Lifting
- Packaging
- Package unloading
- Fragile item handling
- Shipping and receiving
- Order picking and processing
- First Aid Certification
- Logistics Management
- Supply Chain Management
- Purchase order verification
Volunteer Experience
- Naval Health Clinic Onbudsman, Oak Harbor, Washington, 2020, 2023, Serve as a liaison between command families and the command, Communicate regularly with the command and command family members, Keep the CO informed regarding the command families’ morale, health, and welfare, Use social media to communicate with command families, Develop and distribute a command-approved monthly or quarterly newsletter, Maintain current records on the performance of their ombudsman duties, Represent the command at local ombudsman assembly meetings, Maintain confidentiality, Coordinate services for families during deployment, mobilization, or geographic separation
- Bremerton, Washington NEX, Bremerton, Washington, 2015, 2017, Volunteered for the Safety Rec. Committee, Attended monthly classes to update new procedures for safety measurement, Checked compliance with OHSA guidelines during safety audits, Ensured areas were free from debris or materials that may cause safety issues, CPR certified
- Salvation Army: Recreation Center for Youth, Cleveland, Ohio, Serve food to the less fortunate, Collect donations during holiday seasons
References
Available upon request
Timeline
Package Handler
Federal Express Ground
2020.10 - Current
Customer Service Relations Specialist
Navy Exchange
2020.09 - Current
Customer Service Relations Specialist
Navy Exchange
2017.01 - 2020.01
Customer Service Representative
Navy Exchange
2015.01 - 2017.01
Customer Service Representative
Navy Exchange
2011.01 - 2015.01
Cashier/Customer Service Representative
Navy Exchange
2008.01 - 2011.01
Environmental Service Janitor
IQC Corporation
2004.01 - 2008.01
Supervisor
Cleveland Hopkins International Airport
1999.01 - 2003.01
Associates in Business, Principles of Accounting I, II & III, Math Study Skills, Intermediate Algebra, Precalculus, Business Statistics, General Biology with/lab, Business Law, Micro & Macro Economics, Intro to Mass Media, Business Algebra, Business Calculus, Philosophy -
Olympic Community College
Associates in General Studies, Public Speaking, Reading/Writing Communication, First year Prealgebra, Intro to Software Applications (Mod 1), Lit Composition (Mod 2), Elementary Algebra Foundation, General Psychology, World Civic II, Work with Individuals & Families, Intermediate Algebra, Public Relations, Small Business Management, Intro to Nutrition, Entrepreneurship, Principle of Sociology, Architecture of the World, Intro to Business, Principle of Environmental Science, Intro to Early Childhood Education, Sociology of General -
Three Rivers Community College
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