Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
AssistantManager

Aaron Pena

Los Angeles,CA

Summary

Dynamic professional with a proven track record at The Boiling Crab, excelling in customer service and team leadership. Skilled in money handling and staff training, I foster positive environments and enhance operational efficiency. Recognized for mentoring junior staff and resolving customer issues, ensuring exceptional experiences and loyalty.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

4
4
years of professional experience

Work History

Assistant Manager

The Boiling Crab
07.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Baseball Coach

San Gabriel Valley Arsenal
08.2021 - 02.2024
  • Created a positive team environment, fostering strong relationships among players and coaching staff.
  • Supervised and coordinated baseball team and program in travel baseball.
  • Planned exercise regimens targeting individual needs and enhancing personal results.
  • Planned and directed game strategies.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.

Server

Vida Modern Taqueria
08.2022 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

Associate of Science - Construction Management

Long Beach City College
Long Beach, CA
06-2026

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Staff training and development
  • Problem-solving
  • Team collaboration
  • Staff management
  • Google drive

Languages

Spanish
Limited Working

Interests

  • Learning new information and creating different ways to problem solve
  • Understanding how buildings are created and learning the behind of the scenes of huge projects



Timeline

Assistant Manager

The Boiling Crab
07.2024 - Current

Server

Vida Modern Taqueria
08.2022 - 06.2024

Baseball Coach

San Gabriel Valley Arsenal
08.2021 - 02.2024

Associate of Science - Construction Management

Long Beach City College

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Aaron Pena