Aaron Pence
Dallas,TX
Summary
Energetic professional successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
11
11
years of professional experience
Work History
Logistics Team Member/CDL Truck Driver
Crete Carrier Corporation
Lincoln, NE
02.2021 - 08.2024
- Transported goods to and from specified destinations by delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance and recorded any incidents.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Ensured compliance with company regulations related to logistics operations.
- Coordinated with staff on story assignments and logistics.
- Identified opportunities for process improvement initiatives within logistics operations.
Owner and Founder/ Lead Detailer
Dogs Eye Detailing
Stewartstown, PA
09.2020 - 02.2021
- Monitored inventory levels for car detailing supplies and equipment, placing orders as needed.
- Generated monthly invoices for clients who received car detailing services.
- Managed car detailing team, delegating tasks and ensuring completion of all detailing operations.
- Demonstrated expertise in creating accountable teams which closely followed corporate healthcare strategies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Operated a variety of machinery and tools safely and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
OTR Truck Driver
Schneider National Carrier
Carlisle, PA
01.2020 - 12.2020
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Worked well with dispatchers to communicate route and schedule changes.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Processed shipment documents neatly and efficiently for each load.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Followed regular schedule of pickups for individual customers and groups.
- Recorded expenses and maintained receipts.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
Call Center Representative
Concentrix
Tempe, AZ
03.2018 - 05.2019
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Surpassed sales goals through implementation of successful marketing strategies.
- Updated system with order specifics and customer details, preferences, and billing information.
- Supported sales team members to drive growth and development.
Shift Lead/Lead Grill Cook
Cracker Barrell Old Country Store
Shrewsbury, PA
05.2017 - 03.2018
- Assisted in the training of new employees.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Provided guidance and support to other team members as needed.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Prepared and cooked various meats, poultry, seafood, vegetables, and other food items according to recipes or customer specifications.
- Maintained a clean work station area including tables, shelves, grills, broilers, fryers, pasta cookers and other kitchen equipment.
- Monitored stock of all necessary supplies needed for daily operations.
- Ensured that all food products were stored in accordance with health regulations.
- Kept accurate records of food temperatures during storage and service periods.
- Communicated with wait staff regarding customer special orders or dietary restrictions.
- Trained new staff members on proper usage of kitchen tools and equipment.
- Executed proper knife handling skills to prevent injuries.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Monitored kitchen productivity and assessed overall productivity and workflow.
Customer Service Lead CSL
Royal Farms
Stewartstown, PA
01.2014 - 05.2017
- Directed customer service staff activities, including training, coaching and performance management.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Developed and implemented customer service policies and procedures to improve quality of customer experience.
- Resolved escalated issues from team members or customers in an efficient manner.
- Maintained accurate records of customer interactions and transactions.
- Reviewed customer feedbacks to identify areas for improvement in products and services.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Mentored junior team members and managed employee relationships.
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Developed and implemented effective inventory control systems.
- Utilized barcode scanners to quickly update inventories in the system.
- Managed purchase orders with vendors to maintain optimal stock levels.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Education
High School Diploma -
Red Lion Area Senior High School
Red Lion, PA06-2016
Some College (No Degree) - Cyber Security
Harrisburg University of Science And Technology
Harrisburg, PASkills
- Trainer
- De-Escalation Techniques
- Customer Relationship Management (CRM)
- Office equipment proficiency
- Senior leadership support
- Logistics
- Communication skills
- Microsoft Office
- Account management
- Time management
- Inside sales
- Problem-Solving
- OSHA Compliance
- Performance Management
- Decision-Making
- Punctual and Dependable
- Product Knowledge
Additionalinformation - References
- Luis Lupian, Friend, (224) 551-2445
- Andre Latimore, Friend, (951) 446-2756
Languages
English
Full Professional
References
References available upon request.
Timeline
Logistics Team Member/CDL Truck Driver
Crete Carrier Corporation
02.2021 - 08.2024
Owner and Founder/ Lead Detailer
Dogs Eye Detailing
09.2020 - 02.2021
OTR Truck Driver
Schneider National Carrier
01.2020 - 12.2020
Call Center Representative
Concentrix
03.2018 - 05.2019
Shift Lead/Lead Grill Cook
Cracker Barrell Old Country Store
05.2017 - 03.2018
Customer Service Lead CSL
Royal Farms
01.2014 - 05.2017
High School Diploma -
Red Lion Area Senior High School
Some College (No Degree) - Cyber Security
Harrisburg University of Science And Technology
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