Aaron Perez
La Mirada,CA
Overview
10
10
years of professional experience
Work History
Case Manager
Los Angeles Center for Alcohol and Drug Abuse
Pasadena, CA
07.2022 - Current
- Work directly with first responders, including but not limited to, law enforcement partners on scene to deescalate the situation, offer emotional support, resources, housing navigation etc. as warranted by the situation.
- Work collaboratively with Contract Coordinators, Substance Use Disorder Counselors, the Community Services Manager and other staff in providing best practices, promising practices, and outstanding care to clients.
- Refer clients to other agencies or partners, for appropriate coordinated care, and assist in developing of policy of coordinated care involving the Outpatient and Community Services Department and like-minded community partners.
- Monitor and manage client, patient, and cases through development and implementation of individual care plans, collecting data and remain informed by continuous review of documentation.
- Manage client, patient, and resident’s cases with knowledge and expertise with the client population.
- Assist clients with service navigation and linkages to needed SUD treatment services, as well as ancillary services including, but not limited to, mental health, physical health, legal aid and CalFresh benefits.
- Perform community outreach and development of referral sources.
Dispatch Assistant
Project Angel Food
Hollywood, CA
01.2021 - 07.2022
- Responded to incoming customer inquiries regarding order status and delivery dates.
- Organized documents for the dispatch team, including manifests, invoices, and delivery notes.
- Maintained accurate records of dispatched items and associated information.
- Assisted with scheduling drivers according to customer requirements and ensured timely delivery of goods.
- Provided assistance in preparing orders for pickup or delivery by verifying accuracy of product details, quantity, weight.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted with special projects assigned by management when required.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Vacation Dept. Associate
Carpenters Southwest Administrative Corporation
Los Angeles
11.2017 - 06.2018
- Correspond with Corporate Accounting regarding all Forgery Affidavits.
- Maintain a current file system of all Affidavits.
- With Pre-Check Run report prior to disbursing member benefits.
- Manage all Vacation Liens for Spouse or Child Support, as well as correspond with D.C.S representatives and District Attorneys.
- Handle high sensitivity information directly under H.I.P.A.A compliance.
- Assist in processing Vacation, and apprentice Vacation request.
- Deliver Excellent customer service in reconciliation of member benefits in a timely manner.
- Handle multi-line phone in high call volume.
Office Assistant
Western States Drywall/Lathing
Ontario
01.2014 - 02.2017
- Managed incoming clients, general information services, and answering multi-line phones
- Filing for multiple companies, commercial, residential, millwright, and join adjustment board
- Data entry and reconciliation of hours reported by the commercial and residential contractors
- Create new files annually for the commercial, residential, and millwright payables, bank accounts, etc
- Organized monthly Board of Directors meetings
- Filling and data archiving
- Administrative operations.
Education
High School Diploma -
La Mirada High School
06.2012
References
- Andre Jones - Project Angel Food - (323) 845 - 1800
- Joshua Heinzman - L.A.CADA - (626) 314 - 2818
Timeline
Case Manager
Los Angeles Center for Alcohol and Drug Abuse
07.2022 - Current
Dispatch Assistant
Project Angel Food
01.2021 - 07.2022
Vacation Dept. Associate
Carpenters Southwest Administrative Corporation
11.2017 - 06.2018
Office Assistant
Western States Drywall/Lathing
01.2014 - 02.2017
High School Diploma -
La Mirada High School
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