Aaron Perry
Chino Hills,California
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
4
4
years of professional experience
Work History
Dealer Services Coordinator II (Outside)
Manheim Southern California
06.2023 - Current
- Monitor and coordinate activities associated with the preparation and sale of customer vehicles throughout the auction process in ways that meet or exceed customer expectation and contribute to efficient sales operations
- Work in all weather conditions
- Monitors vehicle preparation and sale process of over 300+ vehicles and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessary
- Provides direct communications link to customers to ensure their expectations are met and service issues are resolved
- Educates dealers on all Manheim products and services
- Investigates, troubleshoots, and resolves customer problems and issues
- Serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service
- Walk vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value
- Reviews vehicles in sales line-up, locates missing vehicles, and coordinate with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check)
- Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, etc.)
- Coordinate with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles
- Review vehicles in sale line up, locate missing vehicles, and work with account coordinators
Temp Worker
Manheim Auto Auctions (Recruit 360 Temp Agency)
07.2022 - 06.2023
- Inspect vehicles for quality and safety
- Transport vehicles between and within lots
- Prepares sale lanes for auctions by locating, numbering and labeling vehicles accordingly
- Move vehicles through auction lanes
- Provide technical assistance to vehicles
Assist customers with vehicle questions, issues or complaints
Coordinator
National College Resources Foundation
08.2021 - 04.2022
- Counseled high schools students from Long Beach Unified School District, Los Angeles Unified School District, and Pomona Unified School District with a focus on increasing individual student's competitive eligibility for college
- Developed curriculum for workshops and student led discussions in the fields of mathematics, science, history, as well as socioemotional wellbeing
- Facilitated presentations for students, parents, and District personnel regarding program recruitment, academic counseling, competitive eligibility, finance and educational equity
- Coordinate mentor's schedules
- Strengthened program's college bound statistics by guiding mentees to college acceptance
- Liaison between mentors, students, high school staff and NCRF administration
- Assisted in facilitating the National Black College Expo
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
Student Food Service Worker
UCLA Dining Services
01.2020 - 06.2020
- Stored and organized incoming food and supplies
- Assisted with mealtimes by plating food when working serving line
- Organized, arranged , and re-stocked various stations, including buffet, salad bar and service areas
- Ensured safety and cleanliness within the dining hall
Education
Bachelor of Arts -
University of California
Los Angeles Los Angeles, California06.2022
Skills
- Training and Workshop Facilitation, Research, Critical Thinking, Public Speaking, Leadership, Customer Service
- Machine and Tool Safety, Machinery Inspection, Crew Support
- Word, Google Suite, Powerpoint, Excel, Teams, Outlook, IBM AS/400
- Pro Tools, FL Studio 20
- CITI Certification,
Timeline
Dealer Services Coordinator II (Outside)
Manheim Southern California
06.2023 - Current
Temp Worker
Manheim Auto Auctions (Recruit 360 Temp Agency)
07.2022 - 06.2023
Coordinator
National College Resources Foundation
08.2021 - 04.2022
Student Food Service Worker
UCLA Dining Services
01.2020 - 06.2020
Bachelor of Arts -
University of California
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