Aaron Peterson
Abingdon,MD
Summary
Accomplished Central Office Technician offering 24 years of success in maintaining telecommunications equipment to provide reliable service to customers. Highly adept in performing evaluations, remote testing and programming, maintenance and repairs with other Central Office Technicians on circuits and components of equipment. Expert in using various tools and test equipment effectively while following safety procedures. Proficient in updating engineering prints in Adobe Professional and keeping track with Windows Excel.
Overview
31
31
years of professional experience
Work History
Central Office Technician
Verizon
07.2000 - Current
- Optimized network performance by conducting regular maintenance and troubleshooting on central office equipment.
- Enhanced system reliability with thorough inspections and preventive maintenance of switching, transmission, and power equipment.
- Reduced downtime by quickly identifying and resolving technical issues in a timely manner.
- Collaborated with cross-functional teams to implement network upgrades, improving overall service quality for customers.
- Maintained accurate records of all performed maintenance tasks, ensuring efficient operations and adherence to industry standards.
- Stayed up-to-date with the latest industry trends and technologies to provide informed recommendations on equipment upgrades and replacements.
- Coordinated scheduling of routine maintenance tasks between multiple departments, ensuring minimal disruption to daily business operations.
- Played an integral role in the successful completion of large-scale network migration projects, ensuring minimal impact on end users.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Worked closely with network administrators and server engineers to deliver quality service.
- Read blueprints and schematics to correctly place equipment.
- Responded to service requests during and after business hours.
- Recorded inventory counts of central office equipment.
- Completed acceptance testing on new equipment.
- Maintained strict adherence to company protocols and industry standards when working with sensitive customer data during equipment servicing.
- Effectively communicated progress updates regarding ongoing maintenance projects with management personnel regularly.
- Increased efficiency of diagnostic procedures through the implementation of advanced testing methodologies and tools.
Customer Service Representative / Driver
FedEx
07.1993 - 07.2000
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Woodlawn High School
Baltimore, MD05.1988
Skills
- Inventory Management
- Interpreting Reports
- Diagnostics and Troubleshooting
- Records Management
Additional Information
Proficient in Adobe Professional and Windows Excel.
Timeline
Central Office Technician
Verizon
07.2000 - Current
Customer Service Representative / Driver
FedEx
07.1993 - 07.2000
High School Diploma -
Woodlawn High School