Aaron Pickett
Ooltewah,TN
Overview
43
43
years of professional experience
Work History
Restaurant B.O.H ,Shift Mgr,Breakfast Supervisor
Self Employed Web
05.1982 - Current
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Scheduled staff to establish adequate coverage during peak business hours.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Coordinated staff training programs to improve service quality, enhancing overall customer experience.
- Implemented energy-saving measures across facility, contributing to sustainability goals and reducing overheads.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Enhanced customer service training program, leading to noticeable improvements in customer feedback scores.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
- Cultivated partnerships with local businesses for cross-promotion, expanding customer base and community presence.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
- Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Cultivated professional working relationships with peers and supervisors.
- Supervised ongoing daily production phases.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Implemented policies and standard operating procedures for continuous improvement.
- Kept accurate and detailed records of personnel progress and productivity.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Oversaw loading and unloading of packages in warehouse.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Coordinated project workflows for departments.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Serviced guests with food and beverage requirements.
- Improved team morale and performance through regular coaching, feedback, and recognition of accomplishments.
- Enhanced customer satisfaction by ensuring timely and efficient service during breakfast hours.
- Coordinated with the management team on promotional activities, special events, and menu changes to drive increased revenue for the establishment.
- Optimized inventory management by conducting regular stock checks and maintaining accurate records for cost control purposes.
- Approached guests and employees with personable and welcoming attitude to promote friendly environment.
- Streamlined breakfast operations by implementing effective staff scheduling and task delegation.
- Boosted efficiency with a well-organized workflow that minimized wait times for customers during peak periods.
- Conducted regular performance evaluations of team members, providing constructive feedback for professional growth opportunities.
- Assisted in hiring, training, and mentoring new team members to maintain a highly skilled workforce.
- Upheld cleanliness standards throughout the dining area and kitchen facilities, creating a welcoming atmosphere for guests from the moment they entered the premises.
- Collaborated with other supervisors to develop strategies for continuous improvement across all restaurant departments.
- Reduced food waste significantly by implementing portion control measures and proper storage techniques.
- Ensured high food quality standards by closely monitoring kitchen processes and addressing any issues promptly.
- Resolved conflicts between staff members effectively while maintaining a respectful work environment.
- Contributed to the establishment''s positive reputation by consistently delivering an enjoyable dining experience for guests.
- Assisted in the development and implementation of employee training programs, resulting in improved performance levels and higher staff retention rates.
- Increased repeat business with exceptional guest relations, handling concerns professionally and courteously.
- Maintained strict adherence to health and safety regulations, resulting in zero violations during tenure as Breakfast Supervisor.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Promoted a culture of teamwork among staff members, fostering a cooperative work environment that enhanced productivity.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Controlled food costs and managed inventory.
- Directed food preparation and cooking activities to meet health and safety standards.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Supervised food presentation and plating to enhance visual appeal.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Served consistent portions following recipes and control standards.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Planned and executed promotions and special events in close collaboration with management.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Education
R.O.T.C - Military Enhancement
Ooltewah High
Ooltewah Tennessee 04.1982
Timeline
Restaurant B.O.H ,Shift Mgr,Breakfast Supervisor
Self Employed Web
05.1982 - Current
R.O.T.C - Military Enhancement
Ooltewah High