Aaron Piper
Charleston,SC
Summary
Skilled Front of House Manager with 5+ years of experience in managing FOH and BOH operations, training new employees, and driving sales growth. Proficient in customer service, quality control, and marketing strategies. Possesses expertise in graphic design, web design, and AI.
Overview
13
13
years of professional experience
Work History
Deli Associate
KJ's Market
05.2022 - 08.2022
- Sliced deli meats and cheese, served from hot bar, line cook responsibilities including frying items. Maintaining a clean and professional work environment. Stocking and maintaining fresh product.
Server
Sunrise Bistro
03.2022 - 08.2022
- Provide exceptional customer service, ensuring an exceptional dining experience. Alcoholic and non-alcoholic drink production. Maintaining a clean and professional environment.
Manager
Come Back Shack
10.2023 - Current
- Efficiently Managing Both FOH and BOH Operations
- Managing a staff of 9-15 and all operations throughout the day.
- Preformed administrative operations, Openings, Closings, Recieving, and overall store and machine maintenance.
- Training of new employees and Managers.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Analytical Quality Analyst
TELUS International
03.2023 - 10.2023
- As an Analytical Quality Analyst I worked with search engines and artificial Intelligence to develop quality ratings in an effort to optimize their performance and results.
- Advised developers on problems with databases, performance and other issues.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Built automated test scripts to handle repetitive software testing work.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
Customer Service Representative
TELUS International
10.2022 - 03.2023
- As a Customer Service Representative I am expected to meet and exceed company metrics while maintaining a exceptional level of customer satisfaction. Provide quality results in one call and leave detailed notes on the account for future agent's reference. Ask probing questions as to ensure I am providing the best quality answers and resolution for the customer.
Manager
Silverlake Ramen
12.2019 - 11.2020
- As FOH Manager I was able to Establish a clear and consistent consumer base for the franchise. I took our sales from 1000 on a Friday to 4000 on a Friday and at least 2000 every other day of the week. I trained a team that got 4-5 star reviews Amid mass pandemics! I can understand and relate to how customers react and create an experience that exceeds expectations. Developed a marketing strategy that was able to be utilized to acquire new customers through mediums such as Marriott Bonvoy Rewards, Five Star Application and Tablets. Developed a Togo Program that utilized all delivery services and triple sales.
Assistant Manager, Training Coordinator
Outback Steakhouse
02.2014 - 10.2019
- Providing exceptional customer service, maintaining PACE and ensuring a 360 degree dining experience, cash handling, record keeping, ensuring proper safety and storing procedures, training and development of new Outbackers. Created visual material for contests and in store signage, alcoholic and non-alcoholic drink production, maintaining a full service bar and lounge, taking and preparing to-go orders, complete menu and wine knowledge, guest retention and customer connections. As well as create promotional and marketing materials for the Store.
Inside Sales Representative
Red Ventures
07.2017 - 08.2018
- Meet quota numbers and provide exceptional customer service.
- Represent our brand partners while building there customer portfolio, as well as to acquire new long lasting customer base.
Bartender, Server, Certified Trainer
Olive Garden
03.2012 - 03.2014
- Customer service, guest retention, maintaining a clean work environment, alcoholic and non-alcoholic drink production, maintaining a full service bar and lounge, conducting table visits for manager on duty, taking and preparing to-go orders, key employee responsibilities including managerial overrides, voids, returns, etc., complete menu and wine knowledge, training of all new employees.
Web Designer/Graphic Designer
University of North Carolina
01.2013 - 12.2013
- Logo and web design
Education
Bachelor of Arts - Communication Studies/Mass Media
University of North Carolina at Charlotte
Charlotte, NC05.2015
Bachelor of Arts - Art/Graphic Design
University of North Carolina at Charlotte
Charlotte, NC01.2015
High School - undefined
Brunswick High School
01.2005
Skills
- Web Design
- Microsoft Excel
- Filming
- Social Media Management
- Adobe InDesign
- Graphic Design
- Illustration
- AI
- Adobe Photoshop
- Adobe Illustrator
- Proofreading
- Branding
- Screen Printing
- Time management
- Photography
- Adobe After Effects
- Adobe Creative Suite
- Adobe Premiere
<Enter your own>
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Availability: Anywhere
- Visa Status: Authorized to work in the US for any employer
Timeline
Manager
Come Back Shack
10.2023 - Current
Analytical Quality Analyst
TELUS International
03.2023 - 10.2023
Customer Service Representative
TELUS International
10.2022 - 03.2023
Deli Associate
KJ's Market
05.2022 - 08.2022
Server
Sunrise Bistro
03.2022 - 08.2022
Manager
Silverlake Ramen
12.2019 - 11.2020
Inside Sales Representative
Red Ventures
07.2017 - 08.2018
Assistant Manager, Training Coordinator
Outback Steakhouse
02.2014 - 10.2019
Web Designer/Graphic Designer
University of North Carolina
01.2013 - 12.2013
Bartender, Server, Certified Trainer
Olive Garden
03.2012 - 03.2014
Bachelor of Arts - Communication Studies/Mass Media
University of North Carolina at Charlotte
Bachelor of Arts - Art/Graphic Design
University of North Carolina at Charlotte
High School - undefined
Brunswick High School
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