Aaron Plath

Woodbridge,CA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

years of professional experience

Work History

Owner/Operator

Aaron's Auto Detailing

01.2021 - Current

Manage day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Managed day-to-day business operations
Monitored market conditions to set accurate product pricing

Sales Representative

Hertz

12.2016 - 11.2020

Managed customer accounts to secure customer satisfaction and repeat business.
Trained and mentored new sales representatives.
Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Generated new leads through networking
Negotiated contracts with clients and developed relationships with key personnel.
Used in-store system to locate inventory and place special orders for customers.
Developed strong rapport with customers and created positive impression of business.
Created inviting environment for customers by maintaining store organization and cleanliness.
Built customer loyalty and retention by delivering excellent shopping experiences.
Listened to customer needs and desires to identify and recommend optimal products.
Engaged in friendly conversation with customer to better uncover individual needs.
Utilized CRM software to manage customer accounts and track performance metrics.

Personal Lines Assistant

Allstate Insurance Co

08.2015 - 11.2016

Generated, posted and attached information to claim files.
Checked documentation for accuracy and validity on updated systems.
Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Maintained confidentiality of patient finances, records, and health statuses.
Prepared insurance claim forms or related documents and reviewed for completeness.

Server

Woodbridge Inn Restaurant

01.2013 - 05.2015

Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bussed and reset tables to keep dining room and work areas clean.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Explained menu items and suggested appropriate options for food allergy concerns.

Education

Small Business Management

Cosumnes River College

Sacramento, CA

08.2013

High School Diploma -

Lodi High School

Lodi, CA

05.2013

Skills

Business Development
Key Partnership Cultivation
Profit and Loss

Contract Management
Bilingual

Timeline